The process for getting in touch with them and what to expect Manage expectations here – for example, an MHFAider may not be able to respond immediately but will arrange a time to call or meet up. Remind staff about the assistance pathways and other support services if they need help urgently.
MHFAiders and how they fit into your wider wellbeing strategy. – Arrange regular drop-in sessions (face to face and/or virtual). These sessions could be led by MHFAiders on a rota system with the MHFAider network lead. This is an opportunity for employees to ask questions and have a chat with an MHFAider in a private physical space/ virtual breakout room. What information to include Clear information on the boundaries of the role Colleagues must understand that MHFAiders are not there to give them ongoing support or counselling, but instead to act as a point of contact and reassurance. Be clear that MHFAiders are not available outside work hours. Include signposts to alternative out-of-hours support should this be needed, such as Shout , Samaritans , SANEline , or an EAP helpline. Colleagues should also be assured that conversations with an MHFAider are confidential, except in situations where the MHFAider is concerned that the person seeking support is at risk of harming themselves or others. Reflective notes made by MHFAiders following a conversation are held confidentially and identifiable and personal information is not shared or accessible. Names, contact details and job titles for the MHFAiders across the business. Some people may not want to contact an MHFAider who is based at their own site or within their own team.
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