Assistant General Manager Reading Candidate Information Pack
who are we?
aparto is an accommodation and student experience provider based in the UK, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. Our approach to student housing is slightly different. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work. Our buildings are more than just somewhere to stay, they are places our students can unwind, get involved in events and meet like minded people from across the globe. Student experience is at the heart of our business.
That feeling of being at home; it’s a tricky state to achieve.
This is our approach: • provide friendly service that can be depended on • foster a strong identity and sense of belonging • spark an active community to be a part of
We call it our commitment to community. It not only means excellently-designed communal areas, but regular events and fun initiatives – like brewing your own ale or down-time with one of our resident pets.
our values
Provide a friendly service that can be depended on.
Foster a strong identity and sense of belonging.
Spark an active community to be a part of.
about the town and property
Queens Court is located in prime location to the University of Reading, a vibrant student community that is home to more than 395 students. Our facilities include:
Gym & fitness studio Cinema room Full events programme 24 hour CCTV and reception
Amazing team Quiet study spaces
Secure bike storage
On-site laundry
Queens Court offers an impressive 14 different room types, from studios to twodios to duplex apartments. All the rooms are fully furnished. We offer yearly contracts and term time contracts to meet the needs of our residents.
job description
Job Title: Reports to:
Assistant General Manager Department:
Operations
General Manager
Role Profile The Assistant Manager is an important role in the success of our communities, you’ll assist with the management of the residence, maximising income and year-round occupancy levels. With the team; you’ll take responsibility for coordinating all functions essential to deliver a first class service to our residents. Main Duties The varied role involves: • To act as front of house handling post, general enquiries and suggestions • To provide a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively • To assist with outlining shift patterns and adjusting the Rota • To assist with marketing the Residence and managing the viewings for students • To prepare reports for distribution to the wider team • To assist with building management – making sure there is a smooth operation for student arrivals, departures, summer turnaround and refurbishment programmes • To perform local market research and provide reports on suggested improvements for the residence • To assist with the Health & Safety of the building, reporting any significant issues to the General or Residence Manager • To comply with obligations under Health and Safety and other key pieces of legislation • To manage the relationship with University and other key stakeholders –whilst maintaining a good working rapport • To monitor performance against monthly targets reporting any issues to the General Manager • To monitor and regularly review the performance of the team, helping them to improve where necessary • To assist with the preparation of budgets on an annual basis • To ensure that all invoices are processed in good time and that the correct transactional codes are attached to residents’ accounts • To take prompt action to recover rent arrears or other payments, escalating to the General or Residence Manager where necessary • To recharge residents for any damage to property • To manage the inspection and repair of the accommodation to improve the residence • To communicate with Residents regularly in a friendly and supportive manner • To control the correct procedure for allocation and receipt of key cards • To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programmes • To administer tenancy documentation and to ensure that all relevant paperwork is signed • To be on-call and respond to emergencies as required
person specification • A good working understanding of tenancy management and housing legislation • Good numeracy and literacy skills • Strong IT skills (Microsoft office) • Able to communicate effectively with people at all levels (orally and in writing). • Good problem solving skills/ability to use own initiative • Student accommodation or leisure experience (transferable skills) • Knowledge of the issues surrounding students • Ability to handle sensitive issues • Influencing skills and a professional outlook on challenging issues • Responsive to all queries • Strong customer service skills • Outgoing and happy member of a team • Enthusiastic • Willingness to get involved in social functions i.e. Halloween, Christmas and Stu- dent Open Days etc. • A desire to learn and to continually develop • Willing to attend relevant training days/sessions • Eager to seek feedback and review ways to do things better
NB: This job description list is not exhaustive and may alter in light of the changing needs of the business. You may be required to undertake other duties from time to time as the company may reasonably require.
application process
Applications should consist of a CV and covering letter (no more than one side of A4). Applications should be sent to Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk)
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