job description
Job Title: Reports to:
Assistant General Manager Department:
Operations
General Manager
Role Profile The Assistant Manager is an important role in the success of our communities, you’ll assist with the management of the residence, maximising income and year-round occupancy levels. With the team; you’ll take responsibility for coordinating all functions essential to deliver a first class service to our residents. Main Duties The varied role involves: • To act as front of house handling post, general enquiries and suggestions • To provide a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively • To assist with outlining shift patterns and adjusting the Rota • To assist with marketing the Residence and managing the viewings for students • To prepare reports for distribution to the wider team • To assist with building management – making sure there is a smooth operation for student arrivals, departures, summer turnaround and refurbishment programmes • To perform local market research and provide reports on suggested improvements for the residence • To assist with the Health & Safety of the building, reporting any significant issues to the General or Residence Manager • To comply with obligations under Health and Safety and other key pieces of legislation • To manage the relationship with University and other key stakeholders –whilst maintaining a good working rapport • To monitor performance against monthly targets reporting any issues to the General Manager • To monitor and regularly review the performance of the team, helping them to improve where necessary • To assist with the preparation of budgets on an annual basis • To ensure that all invoices are processed in good time and that the correct transactional codes are attached to residents’ accounts • To take prompt action to recover rent arrears or other payments, escalating to the General or Residence Manager where necessary • To recharge residents for any damage to property • To manage the inspection and repair of the accommodation to improve the residence • To communicate with Residents regularly in a friendly and supportive manner • To control the correct procedure for allocation and receipt of key cards • To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programmes • To administer tenancy documentation and to ensure that all relevant paperwork is signed • To be on-call and respond to emergencies as required
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