RESOURCES
How To Pay We accept Visa, MasterCard, Discover and American Express for online, phone and front desk registrations. For front desk registrations, we also accept checks made payable to the Naperville Park District as well as cash. Class Cancellations/Changes You will be notified of class cancellations/ changes by phone or email. Whenever possible we will offer an alternative program. For weather related cancellations, please visit napervilleparks.org/cancellations . Wait Lists Please waitlist for only one session per activity. If a spot becomes available you will be contacted by a member of our Customer Service staff. Refunds Refund requests may be made by phone Monday - Friday 8:30 am to 5:00 pm at 630- 848-5000 or by email at info@napervilleparks.org. • If the withdrawal request is received more than 72 hours prior to the start of the program you will receive a full refund. • If the request is received less than 72 hours prior to the start of the program you will be charged for one class. • If the program has started, you will be charged for the classes that have occurred. • If the program is half over, no refunds will be issued. • One-day classes require 72 hours notice; if any shorter notice is given, no refund will be issued. • Refunds will not be issued for missed classes. • Program supplies are nonrefundable and will be deducted from the refund total. • Any variances to the stated policies will be identified in the program description. Medical Refunds Medical refunds require a doctor’s note explaining the injury or illness and must be submitted within 10 business days of the missed class. Qualified medical refunds will receive a full refund. Requests for day trip refunds for medical reasons will not be approved unless your spot can be filled with another participant from the waitlist.
Transfers Transfers to another course within the same session may be made before the second class of the course. Requests for day trip transfers will not be approved unless your spot can be filled with another participant from the waitlist. Course Confirmations By Email You will receive an email confirmation of your registration, or registrations may be viewed in your online account. Refunds are not issued for non-receipt of confirmations. Senior Discount A 20% discount is available for individuals age 60 and over for many programs and some rentals. Fee Assistance Program The District’s Fee Assistance Program gives residents experiencing financial hardships the opportunity to participate in many of our programs. The Fee Assistance Program is available exclusively to Naperville Park District residents and awarded to applicants and dependent household members only. Eligible activities include most programs and Centennial Beach memberships. Fee assistance may not be used for facility rentals or applied to programs and facilities that require a daily fee for entrance. Individuals who qualify for fee assistance may choose to receive a discounted facility membership in lieu of registering for a program. All requests for fee assistance must be received a minimum of 3 weeks prior to the start of any requested program/activity. Upon completion of the application, the Park District will notify the applicant within 2 weeks of their status. The Naperville Park District reserves the right to approve full funding or deny an applicant’s request. Fee Assistance Program applications are available at the ARRCC, Knoch Knolls Nature Center, Fort Hill Activity Center or online at napervilleparks.org/feeassistanceprogram .
Nonresident and School District Resident (SDR) Households that are not residents of the Naperville Park District are required to pay higher fees than those charged to Park District residents. When a school facility is used, the resident and school district resident (SDR) fees are the same and will be noted with (••) two dots next to the fee. A school district resident (SDR) is a person that lives within the boundaries of School Districts 203 or 204 and pays taxes to either school district, but does not pay Naperville Park District taxes. This would include those who live in a bordering town or those who reside in unincorporated areas of Naperville. These individuals are eligible to pay the SDR rates for programs held at facilities of School Districts 203 and 204. For other programs held outside of the school districts, nonresidents will be charged the nonresident rate. Nonresidents who move into the Naperville Park District boundaries may receive a nonresident refund on a registration if they reside in Naperville prior to the first class date. The customer has two weeks after the class begins to provide the Park District with proof of residency; after two weeks, there will be no refund. If you live in unincorporated Naperville and you don’t pay taxes to the Naperville Park District, but you would like to participate in programs at the resident rate, call 630-848-5000 to learn how. Waivers of Liability To participate in any Naperville Park District program, you must sign a waiver releasing the Park District of any liability. Behavior Code of Conduct All individuals participating or volunteering in a Park District program or activity, attending a class or event, or using District facilities or property are expected to exhibit appropriate behavior at all times and adhere to the Naperville Park District Behavior Code of Conduct. A copy of the Behavior Code of Conduct can be found at napervilleparks. org . The failure to follow the Behavior Code of Conduct, or program or facility rules, may result in removal of the participant or guest from the program, event, park or facility.
111 WINTER 2023
NAPERVILLE PARK DISTRICT Promoting healthy lives, minds and community
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