CRN_June2023_Issue_1420

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How To Succeed By Seeing The Whole Story

Improve Your Customers’ CMDB Data Accuracy Through Automation Q. How does Lansweeper collect IT asset data? A. Lansweeper instantly detects assets the moment devices connect to the network, enabling complete coverage and eliminating blind spots across your IT environment. The platform’s AI-powered credential-free device recognition (CDR) is a fingerprinting technology that recognizes and identifies all connected IT assets and records a variety of very detailed data about each asset in a central repository. It’s an agentless scanning solution, which means you don’t have to install any software on your devices for Lansweeper to discover them. By creating a single source of truth for all your IT asset data, Lansweeper eliminates one of the biggest hurdles in IT asset management—knowing your IT—as well as time-consuming, manual processes, like updating spreadsheets. Q. What kind of information does Lansweeper gather about IT assets? A. Lansweeper finds all connected devices and gathers important data such as hardware specs, installed software, user details and much more. It can integrate this data with information from other platforms, such as your customers’ configuration management database (CMDB), to enhance the effectiveness of downstream applications that depend on that information. Q. Why is this approach better than the traditional way of maintaining a CMDB? A. Simply put, this is because it’s automated. Without an automated way of maintaining real-time IT asset data, your customers face high manual labour costs and less-than-optimal performance. They risk downtime and security breaches because they lack visibility and intelligence about the infrastructure. Many functions across the business rely on the information stored in the CMDB being current— everything from IT services, cybersecurity and operations management—but if the data isn’t continually and automatically refreshed, it becomes outdated rapidly. New assets join the network all the time, and configurations change—and that information is essential to decision-making across all functions. Lansweeper’s ability to auto-populate the CMDB makes outdated data a non-issue.

Cassandra Lloyd Director, Technology Alliances

” Deliver exceptional results and optimize your value-added services with

Lansweeper. Leverage the breadth and depth of our data technology platform, with automatic discovery and hydration of your customers’ CMDB with accurate and complete IT asset data.

Interested in learning which OOTB ITSM integrations Lansweeper have available for you to solve your customers challenge of CMDB data availability and quality?

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