Payment Methods
&
Payment Assistance
Payment Plans We offer a variety of ways for you to pay your bill, including these three convenient plans: 1) Pre-Authorized Payment Plan - Save time and money by having your payments automatically withdrawn from your bank account each month on the due date. 2) Equal Monthly Payment Plan - Our Equal Monthly Payment Plan simplifies paying bills by spreading your annual hydro costs evenly throughout the year. 3) Pre-Authorized Payment Plan with the Equal Monthly Payment Plan - A convenient way to combine both plans.
Payment Options • Online and Telephone Banking • Most Canadian Financial Institutions • Credit Card Payment
• Mail by Cheque or Money Order • 24-Hour Payment Drop-Box by Cheque or Money Order
For a full description of our Payment Plans and Options, visit: NPEI Payment Plans and Options
Payment Assistance We understand that there are times when customers may have difficulty paying their electric bills on time. If you’re unable to pay the full balance of your bill by the due date, please contact one of our Customer Service Team Members who will be happy to assist you.
NPEI offers the following programs to assist our customers in need: • Payment Arrangements • Arrears Payment Agreement Plan • Low Income Energy Assistance Program (LEAP)
• Niagara Emergency Energy Fund (NEEF) • Ontario Electricity Support Program (OESP) • First Nations On-Reserve Delivery Credit
To view a full list of our assistance programs, visit: NPEI Payment Assistance Programs
DEPOSIT AND COLLECTION POLICY
The Deposit and Collection Policy sets out the standards of NPEI with respect to customer payment deadlines, late payment and interest charges, collection charges and customer security deposits.
For our full policy, visit: NPEI Deposit and Collection Policy
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