Customer Information Package 2022 V5

LANDSCAPING around ELECTRICAL EQUIPMENT In order for NPEI to provide safe and reliable service, we need to maintain clear access to our electrical distribution equipment. This equipment must remain clear of fences, shrubs, snow and other structures to facilitate ease of identifying the equipment and the possible need to replace these items.

tree TRIMMING Never trim tree limbs or cut branches around power lines. We will be happy to inspect your property to ensure limbs or branches are not interfering with the power lines.

Electricity, when not handled safely, can be fatal. Electricity always seeks a path to the ground, using a conductor. If you touch a live wire while you

are grounded, your body will act as a conductor allowing electricity to pass through you to the ground, giving you an electric shock. NPEI is committed to protecting the safety of the community and its employees.

For more information, visit: NPEI Tree Trimming

Any electrical service that requires a disconnection for the purpose of repairs, a panel change, or meter relocation, shall be approved by the Electrical Safety Authority (ESA). The ESA ensures the electrical work performed follows the Ontario Electrical Safety Code. Any work performed on the customer’s side of the demarcation point, not involving NPEI, is still subject to ESA inspection. NPEI requires an electrical safety inspection on any service that has been disconnected for more than 6 months.

CALL OR click before you DIG

Before you dig, drive a post or plant a tree, Call or Click. This is a free service offered by Ontario One Call for excavators and home-owners.

For more information, visit: NPEI’s Conditions of Service

Call 1-800-400-2255 or visit: Ontario One Call

For more information, visit: NPEI Call or Click Before You Dig

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