Customer Information Package 2022 V5

outage PREPARATION

Despite our best efforts, power outages and electrical emergencies do occur without warning. We encourage you to plan ahead and be prepared. Local emergency responders also recommend that residents prepare and plan to be self-sufficient for 72 hours in an emergency situation. Keep our 1-877-270-3938 toll free number line handy to report power outages, downed powerlines and electrical emergencies.

BEFORE a power outage HAVE AN EMERGENCY KIT ON HAND:

Cellphone or cordless phone Battery operated flashlight Candles, matches or lighter Extra blanket, hats & gloves First Aid Kit

Bottled water Non-perishable foods like snacks or canned/dried goods Manual can opener Disposable tableware & cutlery

• Test your smoke alarms to make sure they work. • Ensure there is always sufficient fuel in your vehicle to meet possible emergency travel needs. • Install surge protection devices on sensitive equipment such as televisions, computers, mobile devices and microwaves to help protect them from surges when power is restored. • If someone in your household uses life support equipment, it is important to make NPEI aware. You should also make arrangements for a back-up power supply or transportation to another facility in the event of a power outage. • If you have a garage door opener, familiarize yourself with the manual operation of the unit so that in an emergency you can get out of the garage quickly and safely. • If you are considering purchasing a standby portable generator, the Electrical Safety Authority, which regulates the safe use of electrical equipment in Ontario, cautions consumers contemplating the purchase of portable standby generators to do some homework first. Go to www.esasafe.com.

Make sure your home has a BATTERY OPERATED SMOKE ALARM and CARBON

MONOXIDE DETECTOR on every level.

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