Customer Information Package 2022 V5

welcome TO NIAGARA PENINSULA ENERGY INC. Niagara Peninsula Energy Inc. (NPEI) provides local electricity distribution and related services to approximately 58,000 customers in the City of Niagara Falls, Town of Lincoln, Town of Pelham and Township of West Lincoln.

OUR MISSION

To deliver safe, efficient, and reliable electricity, with excellent customer service and community value, provided by engaged employees. We are a civic-minded organization that takes pride in the efforts we take to support our customers and our community.

OUR VISION

To be recognized as exceptional in delivering services and value to our customers and communities.

OUR VALUES

We will conduct ourselves with commitment to the values of: Integrity , Fairness , Responsibility , Respect and Transparency .

NPEI fosters an environment that respects people’s dignity, ideas and beliefs thereby promoting equity, inclusivity and diversity in employment and the removal of systemic barriers. We demonstrate our commitment to this by providing a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees and the community we serve. SERVICE AREA NPEI operates as a Local Distribution Company (LDC) in the Province of Ontario. Our valid Electricity Distribution License is issued by the Ontario Energy Board (OEB). NPEI services several areas in the Niagara Region.

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