• FTE to student ratio:
o Current filled FTE (4.39) to student ratio is 1:2,277 o Current filled and vacant FTE (6.39) to student ratio is 1:1,569. • Space: Counseling Services will soon run out of office space and does not have the capacity for more than one additional new hire. Additional Fee Request: Although last year’s proposal included the possibility of a fee increase request for FY20, Counseling Services is not seeking one at this time because there has not been an opportunity to evaluate the impact of an additional staff person on the supply/demand problem and we have been awaiting the outcome of the state legislative session, which concluded April 28. Fortunately, the state appropriated $368,000 annually “solely for increasing mental health counseling.” The university will develop a plan for this funding that prioritizes the following: • Personnel: o Hire Clinical Case Manager for Counseling Services o Increase 4 Rights and Responsibilities Case Managers to 12-month contracts o Hire an additional 1-2 counselors with specialty areas • Technology: o Purchase Tele-psychiatry trial for a year o Onboard WellTrack or similar product (self-directed as well as therapist-assisted coping skills training for mental health and wellness concerns). Re-Recruitment Vice President O’Hare updated the board on the re-recruitment pilot. During spring quarter, the focus has been to build awareness of re-recruitment as a retention tool. Colleges and departments have re- cast some of their end-of-year celebrations. The recent Wildcat Student Success Day focused on celebrating the end of the first year (freshmen) and halfway to graduation (sophomore). Next steps include assessing the spring 2019 pilot, adding a summer peer-outreach component, developing an action plan for AY19-20 and implementing fall quarter. Student Services Center The Student Services Center project was initiated with the intent to scope, define, and guide forward progress in the continued development of a one-stop-shop for students needing assistance with their education experience, administrative tasks, or other service transactions. Major goals of the SSC project are to: • Define the desired student experience and services to be provided at the SSC • Analyze and revise the Student Services experience and update technology to provide best-of-class services • Reengineer/reduce the complexity of student- facing processes • Modify Bouillon Hall to maximize utility and comfort • Create a comprehensive and easy to navigate online one-stop shop for all students, regardless of location • Make organizational changes that will best support Student Services
Going forward, the Project Management Office (PMO) will need approximately $425,000 to continue to fulfill the vision and enact recommendations and identified improvements for a modern, comprehensive, consolidated Student Services Center.
4 Board of Trustees Minutes May 16-17, 2019
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