HUMAN RESOURCES & INNOVATION
INFORMATION TECHNOLOGY SUMMARY OF SERVICES
Information Technology provides oversight of the City’s technology operations, including short and long- range planning, project management, process automation, application development, and Information Technology contract administration by designing for users, practicing continued improvement, and using data to drive decisions. Contract services include contracted helpdesk, network/server maintenance, hardware and software maintenance, wired and wireless telecommunications, telecommunications utility administration, and duplicating center and citywide copier support. Accomplishments Updated Access Irvine mobile app for residents to access and request certain City services from their mobile devices.
Virtualized servers and consolidated three data centers into one.
Provided cybersecurity awareness training to City employees.
Maintained and updated the five-year Strategic Technology Plan.
Completed service requests within Service Level Agreement Limits.
Maintained high network and systems availability.
Ensured City compliance with all federal and state laws and City ordinances.
Maintained daily data backups of all servers.
Performance Measures
2017-18 Actuals
2018-19 Estimate
2019-20 Budget
2020-21 Budget
Performance Measure
Target
Technology consolidation to reduce space requirements (new)
25% Reduction 30% Reduction
85%
80%
75%
75%
Energy consumption and data center cooling cost (new)
100%
90%
80%
70%
Cyber security training and awareness (new)
100%
80
90%
95%
100%
System-wide backups performed daily
100%
98%
98%
100%
100%
Computer network availability
99%
98%
99%
99%
99%
Software application availability
99%
98%
99%
99%
99%
Network security updates
100%
89%
95%
100%
100%
158
FY 2019-21 Proposed Budget
Made with FlippingBook Learn more on our blog