City of Irvine - Fiscal Year 2019-21 Proposed Budget

HUMAN RESOURCES & INNOVATION

INFORMATION TECHNOLOGY SUMMARY OF SERVICES

Information Technology provides oversight of the City’s technology operations, including short and long- range planning, project management, process automation, application development, and Information Technology contract administration by designing for users, practicing continued improvement, and using data to drive decisions. Contract services include contracted helpdesk, network/server maintenance, hardware and software maintenance, wired and wireless telecommunications, telecommunications utility administration, and duplicating center and citywide copier support. Accomplishments  Updated Access Irvine mobile app for residents to access and request certain City services from their mobile devices.

 Virtualized servers and consolidated three data centers into one.

 Provided cybersecurity awareness training to City employees.

 Maintained and updated the five-year Strategic Technology Plan.

 Completed service requests within Service Level Agreement Limits.

 Maintained high network and systems availability.

 Ensured City compliance with all federal and state laws and City ordinances.

 Maintained daily data backups of all servers.

Performance Measures

2017-18 Actuals

2018-19 Estimate

2019-20 Budget

2020-21 Budget

Performance Measure

Target

Technology consolidation to reduce space requirements (new)

25% Reduction 30% Reduction

85%

80%

75%

75%

Energy consumption and data center cooling cost (new)

100%

90%

80%

70%

Cyber security training and awareness (new)

100%

80

90%

95%

100%

System-wide backups performed daily

100%

98%

98%

100%

100%

Computer network availability

99%

98%

99%

99%

99%

Software application availability

99%

98%

99%

99%

99%

Network security updates

100%

89%

95%

100%

100%

158

FY 2019-21 Proposed Budget

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