Job Description
Head of Events, Hospitality and Business Services Reports to the Director of Estates and is responsible for the strategic and operational leadership of commercial activity and associated income generation and the delivery of high-quality, financially viable and customer focused commercial services spanning the areas of catering, conferencing and events and sport: • Develop and implement a strategy to ensure that London Metropolitan University provides an industry-leading and acclaimed catering, conferencing and events and sport offer to students, staff and visitors whilst ensuring a financial contribution for the University. • As a leading member of the university-wide Commercial Activities Working Group, play a key role in identifying, promoting and delivering opportunities for commercial development across London Metropolitan University. • Lead the strategic and operational delivery of Commercial Activities, ensuring that a high-quality, customer-focused catering, conferencing and events and sport offer is provided to London Metropolitan University students, staff, visitors and, where appropriate, the wider community. • Lead, manage, direct and develop internal staff teams delivering a range of commercial activities. • Lead the drive to manage the performance and standards of service providers and suppliers. • Design, implement and continually evolve strategy for catering provision, ensuring a fit-for-purpose delivery model that is high-quality and commercially viable. • Develop and deliver Commercial Services’ financial plan, forecasts, budgets etc. • Take full budgetary responsibility for the delivery of commercial activities, including the planning and management of budgets and profit/revenue generation. • Lead the design, implementation and continuous development of strategy for conferencing and events provision, providing a high-quality internal offer as well as a competitive revenue generating offer to the external market. • Lead the design, implementation and continuous development of strategy for sport provision, providing a high-quality internal offer as well as a competitive revenue generating offer to the external market.
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