Introduction London Metropolitan University is a striving and ambitious institution committed to transforming the lives of its students through excellent education. We are committed to making education available to people from all walks of life, creating and advancing social justice, social mobility and access to opportunity and professions. Our graduates benefit personally, but also contribute to society, culture, public services and the economy in all areas of London, the UK and around the world. Reporting to the Director of Estates, the Head of Events, Hospitality and Business Services is responsible for the strategic and operational leadership of commercial activity and associated income generation across the London Met Estate Portfolio and leads the delivery of high-quality, financially viable and customer focused commercial services spanning the areas of catering, conferencing and events and sport. This is a senior influential role that will ensure students, staff and visitors of London Met enjoy a high-quality customer-focused experience from hospitality services and that the function delivers a positive financial contribution to the University. We are seeking an individual with demonstrable experience of leading customer-focused commercial and hospitality services across a dynamic and diverse portfolio. You will have extensive experience of leading and managing teams, with a proven track record of implementing transformation to deliver performance improvement. A high level of commercial acumen is vital, with budget management including setting and achieving financial targets being a key aspect of the role. This role provides the opportunity for an ambitious commercial leader to develop an industry-leading, customer-focused portfolio of hospitality and business services within an ambitious and aspirational organisation.
Made with FlippingBook - professional solution for displaying marketing and sales documents online