KSB SupremeServ: SA’s comprehensive aftermarket pump service MCA meets with KSB Pumps and Valves’ SupremeServ team members, who offer industry-leading pump services, including repairs, spares, refurbishments, upgrades, and engineering solutions for in-service pumps from KSB and other brands.
K SB SupremeServ Manager in South Africa, Friedrich Görgens, says SupremeServ is responsible for after-sales care of all KSB pumps. This includes installation, testing, and commissioning from the concrete level up, including the valves, piping, and electrical connections. The services provided offer customers a flexible solution, allowing them to choose assistance from a SupremeServ Field Service Specialist to oversee installations, alignments and commissioning, or to handle the complete installation. Once operational, SupremeServ offers lifetime repair and refurbishment services for its pumps and valves, either as part of a long-term contract or on an ad hoc basis. The service also extends to non-KSB equipment brands. The SupremeServ management team includes Stephen Bale, the Sales Manager; Johan Mey, the Field Service Manager respon-
sible for the local team of field service spe - cialists; and David Mathonsi, the Operations Manager, responsible for the company’s Service facility in Germiston, where pumps and valves can be serviced in their entirety. Wesley Bartholemew is the manager of KSB’s Spartan Distribution Centre, which stores spares for delivery wherever they are needed. “Our Distribution Centre supplies re- placement parts to the whole of sub-Saharan Africa as well as exports across the globe. Our local manufacturing plant is still producing re- placement parts for pumps installed in the 60s and 70s, and like all of our products, they can still be upgraded. KSB’s online platform also enables registered clients to order the parts they need and have them delivered directly to their premises.” SupremeServ sales Bale says the heart of SupremeServ is ensur- ing that all the pumps sold by KSB Pumps
and Valves perform at their best efficiency throughout the life of the pumping system. This can only be achieved if the equipment is correctly and regularly serviced, timeously re- paired to minimise downtime, and refurbished as soon as wear starts to reduce efficiency and increase pumping costs. “This is best achieved by developing a long- term service contract with customers and users where we have nurtured relationships with users, big and small. A good example is the energy sector, where we have serviced ongoing pump refurbishment needs for units that are often old or no longer supported by the original suppliers. This is particularly important on critical pumps for which the in- dustry cannot afford unscheduled stoppages.” “For other critical applications in the mining, agricultural and water sectors, our services are also used on an ad-hoc basis, in addition to regular assistance to support the petrochemical and chemical (PCC) sectors,
KSB’s SupremeServ is an industry-leading pump services offering that includes repairs, spares, refurbishments, upgrades and engineering solutions for any in-service pumps from KSB and other brands.
28 ¦ MechChem Africa • January-February 2025
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