“What should my hygienist do during downtime?” The knee-jerk reaction is to have them do busywork, but Certified GG12 Coach Lisa Weber takes a different approach. She developed a list of 36 different tasks hygienists should perform in the event of cancellations, no-shows, or other downtime. Before you get too excited about the possibility of maximizing productivity, your team needs to have the proper mindset. Unless the individual players take ownership, our “teams” fall short of maximizing productivity. Regardless of their role in the practice, everyone should be expected to contribute to duties outside the norm (aka “job description”). Many of these duties can be performed by the entire staff, not just hygienists. When you truly work as a team, no one should have the attitude of “That’s not my job.” 36 Hygiene RDH Downtime Duties When There’s “Nothing to Do”
should be to get the patient on the phone. Even if it’s just for the exam and films, getting them in for the remainder of the appointment still gives you the opportunity to best serve the patient and your practice. 2. If an AWOL patient can’t come in for their scheduled appointment, see if they can come in later if there’s an opening in today’s schedule. 3. Fill any other openings in the hygienist’s schedule for the day. The top priority is to keep all chairs filled TODAY. 4. Check the doctor’s schedule and try to fill any openings for the day. 5. Check tomorrow’s schedule and fill any openings in both the hygienist’s and the doctor’s schedules. Only after your RDHs have pursued every option to fill chairs for today and tomorrow should they move on to other downtime tasks. Ensuring there is never an open chair should always be the primary focus. Remember … TIME is a nonrenewable precious resource! These are just a few of the ways you can make sure your team uses their time effectively. For the remaining 31 Gems that can ensure a productive practice, head on over to InsidersCircle.com. Click on “Site Map,” and under “Additional Resources” you’ll find “Super Hygiene Toolkit.” From there, scroll down to the documents at the bottom of the page, and you’ll find “Hygiene RDH Downtime Duties —When There’s Nothing to Do.”
36 HYGIENE RDHDOWNTIME DUTIESWHEN THERE’S “NOTHING TODO!”
1. An hour a day of lost time for a hygienist costs a practice over $60,000 per year. In the event of a cancellation, the hygienist’s first priority
Gems Insiders’ Circle™GIC Family Member Quarterly Q&A Webinars : Four times each year, I’m available in the evening for up to 90 minutes to answer your questions about any topics of your choice regarding dental practice management. Gems Insiders’ Circle™GIC Family Member Quarterly ‘Global Mastermind’ Webinars : Four times each year, I moderate as our Gems Family members get together in a virtual mastermind meeting to share and brainstorm. Topics include: 1. What’s working so well for you that every other Gems Family member’s got to know about it, and 2. What challenges you’re facing for which you’d like input from your peers, one or more of whom have likely already walked the path before you and may have solutions they could share. November 14: 11:00 a.m. to 12:30 p.m. EDT — GG12 90-Minute Team Training Webinar November 16: 10:30 a.m. to 11:30 a.m. EDT — GG12 Office Hours November 21: 8:30 p.m. to 10:00 p.m. EDT — GIC Family Members’ Quarterly 90-Minute Q&A Webinar November 29: 10:30 a.m. to 11:30 a.m. EDT — GG12 Office Hours
your practice and your life, head on over to InsidersCircle.com and click the retreat banner in the top left corner. Doctors and teammembers often tell us they have never experienced anything like our retreats in all their years attending dental continuing education. Experience it for yourself and form a lifelong bond with other Gems family members. Register now! For the latest up-to-date information about what’s happening on Planet Gems, go to InsidersCircle.com and click on “Calendar” (menu bar, top left of homepage). If you have questions, please contact your Personal Gems Concierge or call 1-888-880-GEMS (4367). 90-Minute GG12 Team Training Webinars : GG12 Team Training Toolkit Dental Practice Transformation members, please block out this monthly program on your calendar. These occur just once each month, but they could easily be the most important 90 minutes you and your entire team will invest. GG12 Office Hours : Twice each month, my office door is open for your visits. This is an optional opportunity for GG12 doctors and teams to reach me directly with questions about dental practice management.
“Turning dental sleep medicine into a 6-figure profit center instead of a hobby!” will be our keynote half-day presentation by Dr. Kent Smith this spring when Gems Family members gather together for our … Spring 2019 Mastermind Events, Presentations, & Retreat, Atlanta, Georgia March 14–16, 2019 . ALL Gems Family Members, mark the dates on your calendar TODAY! If you’re ready to experience a transformative time for
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