Auto-Approved If you qualify for an auto-approval based on your online EOI application, Sun Life will send you an e-mail notification with an automatic approval.
Denied Sun Life will send a decision letter via U.S. mail with appeal instructions.
Pended If additional review is required, Sun Life will send a “pend” letter via U.S. mail with additional requirement(s) to you. It will be important for you to return any additional information as requested. If we do not hear from you after 90 days, the file will be closed. Life insurance pays a benefit to beneficiaries in the event of the death of a covered person. Accidental Death & Dismemberment (AD&D) pays a benefit to you or your beneficiaries if you suffer from a covered accidental injury or a covered accidental death. How to update your beneficiary designations During your online enrollment, you should have selected one or more beneficiaries to receive your insurance benefit in the event of your death. If you haven’t already done so you may add or update your beneficiaries at any time throughout the year. How to file a claim Please take the following steps to file a claim in the event of the death of a covered employee or dependent: Contact the employer to report the death of the covered employee/dependent and to confirm eligibility.
Complete “Section B: Claimant Statement” and “Section C: Authorization” in the Sun Life Group Death Claim Packet.
1. The Group Death Claim Packet can be found on www.mysunlifebenefits.com by clicking on “Download Paper Form and Applications” under My Life Insurance Benefits. Select Life and AD&D from the “I’d like a form for” drop-down menu.
2. Submit the completed and signed “Claimant Statement” and “Authorization” and a certified copy of the death certificate to your employer. The employer will complete “Section A: Employer Statement” and will submit the entire claims packet to Sun Life for processing.
All inquiries or follow-up questions can be directed to Customer Service at 800-247- 6875, Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
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