Germania Today | Winter 2019

A message from OUR PRESIDENT

Paul Ehlert President & Chief Executive Officer

he holidays are upon on us and a new decade is quickly approaching. With each new year comes a new opportunity to further enhance our company to better serve you, our policyholders. Our claims team has expanded Germania Premier Service, our network of trusted auto repair facilities, to over 350 partners. We have also incorporated the use of iPads to submit claim information more quickly and securely. It’s true: technology has improved speed and efficiency in nearly all aspects of our lives. Our policyholders can now complete just about every task – paying your bill, filing a claim, viewing documents, accessing auto ID cards, and updating contact information – from your computer or mobile phone. However, at Germania, we believe that an excellent customer experience is achieved by intertwining technology with personal service. We pride ourselves on enhancing technology to ensure efficiency and convenience for you, and also continuously improving our live customer support with service training and more precise call routing. We were excited to introduce a new product in 2019 - replacement cost coverage for farm machinery. Ask your

agent about it and look for more coverage enhancements coming in 2020! As a farm mutual, Germania strives to put the needs of our policyholders first. Please don’t hesitate to offer your suggestions and comments at http://bit.ly/germania- feedback. We welcome your thoughts for improving our product offerings and our services! Personally, I believe the best compliment Germania can receive is your willingness to share your positive experiences with your family and friends. Technology aside, we know the most effective advertising is word of mouth. In fact, people are 90% more likely to trust recommendations from their neighbor over any other form of advertising, according to the research group Nielsen. As you gather with your loved ones this month, I would be honored for you to share your experiences as a valued member of Germania Insurance. We wish you a Merry Christmas and a happy holiday season. Thank you for continuing to trust us to take care of your insurance needs.

Winter 2019 | 3

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