Germania Today | Winter 2019

Phonemenu upgrade boasts convenience, efficiency Have you heard? Germania has updated our phone menu system to ensure a better customer experience! Callers dialing Germania’s local, toll free, and claims direct phone numbers are routed through new automated menu options to better direct callers to the individual who can best assist them with their question or issue. If needed, callers will still have the option to speak with a live operator. Protect your largest investments with new coverage options Machinery is one of the largest investments a farm business can make. As a major asset, farm machinery must be closely monitored and maintained, and eventually replaced. How you insure your equipment – from your tractor to your baler – is key to protecting your investments in the event of a major setback. Germania has expanded its farm and ranch machinery coverage options to include replacement cost coverage as an optional policy endorsement. In the event of damage or loss, a replacement cost policy will help pay to repair the unit to its original condition or replace it with the same or similar model. Replacement cost coverage is a great option for those who don’t feel actual cash value – or depreciated value coverage – is the right coverage for their farm machinery. The replacement cost coverage option is only available for farm machinery units less than 7 model years old and will result in a premium increase. This coverage option will become available when your policy renews in 2020. Please note this coverage contains limitations for tires and tubes. Speak with your agent about how replacement cost coverage for farm machinery can help you better protect your investments.

pay by phone option Germania launches new

Germania is giving customers a new option for paying their bill! Policyholders can now make payments over the phone with no additional fees by using our automated information services. Call 1-800-392-2202 (toll free) or 979-836-5224 (local) and press 2 to be directed to Germania’s automated information services.

Callers will be transferred to JPMorgan Chase Bank to complete the payment process. After business hours, policyholders must call Chase directly at 1-844-975-0517. Policyholders should have their policy number, billing ZIP code, and credit or debit card number handy to make a payment. Callers have the option to transfer back to Germania to speak with a billing customer service representative during business hours. Germania policyholders will be able to make payments over the phone with an electronic check beginning Dec. 23. You will be asked to enter your bank account number and routing number to make a payment. In addition to the pay by phone option, payments can still be made by mail, in person, and online via QuickPay or through your GermaniaConnect for Policyholders account. Pay by phone is not yet available for Germania Life or Germania General Agency customers.

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