Germania Today | Spring 2020

Germania ranks fourth in Texas for collision claims service

New full glass coverage option available for OTC

Germania’s fair and efficient collision claims service has earned the company high ratings from repair facilities across the state. In a recent nationwide survey conducted by CRASH Network, more than 1,000 body shops were asked to grade insurance companies based on their claims handling policies, attitude, and payment practices. Germania came in at No. 4 in Texas, outranking Travelers, Allstate, State Farm and Texas Farm Bureau, among others. “At Germania, we pride ourselves on prioritizing quality and timely repairs,” Executive Vice President and Chief Claims Officer Lance Ondrej said. “This approach aligns with our company values and strengthens the trust we have with our members.” To ensure priority claims service, policyholders have access to Germania Premier Service (GPS), a network of trusted preferred auto repair facilities. With more than 350 facilities in Germania’s network, insureds can get their damaged vehicles repaired quickly and hassle- free. For more information about the GPS network, visit claims-report/germania-premier-service.

A crack in your windshield shouldn’t mean a break in your wallet too. This year, Germania is offering a new other than collision (OTC) full glass coverage option. With full glass coverage, you will not have to pay a deductible for a glass-only claim, including the replacement of your windshield or door glass. The full glass option will be available with any OTC deductible amount and will become available when your policy renews on or after May 1. Currently, Germania will pay for rock chip repairs if you have OTC coverage for your auto insurance. If the windshield needs to be replaced, you will owe the deductible. OTC also helps cover damage from other perils such as fire, theft, falling objects, or hail. According to Safelite AutoGlass, Germania’s auto glass repair partner, if a chip or crack is less than 6 inches, it can generally be repaired. However, if a windshield is chipped, it’s only a matter of time before it spreads and becomes a larger crack, causing the windshield to need replacement. Rural customers who frequent gravel roads may find this additional coverage beneficial for their lifestyle. It is important to note that you will not lose your Claims Free Discount for glass-only claims. Talk to your agent about how full glass coverage can give you the coverage you need to get back on the road quicker and hassle-free.

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