Servisne informacije
Service information
Er Srbija poziva sve svoje putnike da dođu dovoljno rano na aerodrom kako bi završili prijavu za let na vreme. Prijavljivanje počinje najmanje dva sata pre vremena odlaska, međutim: • Prijavljivanje na let zaključuje se 45 minuta pre poletanja. • Izlaz za ukrcavanje zatvara se 20 minuta pre poletanja. Za više informacija molimo pozovite kontakt-centar Er Srbije na broj 0800 111 528 (besplatni pozivi sa fiksne i mobilne telefonije u Srbiji), +381 11 311 21 23 za pozive iz inostranstva posetite zvanični veb-sajt Er Srbije www.airserbia.com, ili bilo koju poslovnicu Er Srbije ili ovlašćenih turističkih agencija. SMERNICE ZA PRIJAVLJIVANJE I UKRCAVANJE PUTNIKA
CHECK-IN AND BOARDING GUIDELINES
Ručni prtljag
DODATNI RUČNI PRTLJAG
TAKOĐE MOŽETE DA UNESETE I...
Air Serbia advises all its passengers arrive at the airport on time in order to be able to complete the check-in process. Please be advised that check-in opens at least two hours before time of departure, however: • Check-in closes 45 minutes prior to flight departure • The boarding gate closes 20 minutes prior to flight departure For further information, please contact Air Serbia’s Contact Centre on 0800 111 528 (calls free of charge from Serbian landlines and mobile networks) or +381 11 311 21 23 (if calling from abroad), or visit Air Serbia’s official website www.airserbia.comor any of Air Serbia’s offices or authorised travel agents.
U avion možete besplatno da unesete komad ručnog prtljaga, za koji je važno da ne prelazi dozvoljenu težinu i dimenzije.
Na let možete da unesete još jedan dodatni mali komad prtljaga ili predmet koji može da se smesti ispod sedišta koje je ispred vas.
... Jaknu ili kaput, sklopiva invalidska kolica, ortopedska pomagala, kolica ili nosiljku za bebu, hranu i piće za bebu, kao i štap za hodanje.
8 kg
8 kg
8 kg
4 kg
Check in
Additional hand luggage
Hand luggage
You can also bring aboard...
Pogodnosti za putnike starije od 65 godina / Benefits for travellers aged over 65
Namenski šalteri za porodice / Dedicated counters for families
You can carry a piece of hand luggage aboard the plane free of charge, though it is important that this item does not exceed the permitted weight and dimensions.
You can carry aboard the plane an additional small piece of luggage, or an item that can be stored beneath the seat in front of you.
... a jacket or coat, folding wheelchair, orthopaedic aids, a baby stroller or carrier, baby food and drink, as well as a walking stick.
Check in
Ove jednostavne vežbe pomoći će da se smanje umor i ukočenost koji se javljaju prilikom letenja. vežbe tokom leta
IN-FLIGHT EXERCISES
Onlajn prijava na let Er Srbija je dodala nove mogućnosti u okviru svoje mobilne aplikacije, pa je korisnicima sada na raspolaganju i opcija kupovine karata kao na veb-sajtu. Pored toga, aplikacija je dostupna i na svim mobilnim uređajima sa iOS operativnim sistemom. Aplikaciju Er Srbije do sada je preuzelo više od 50.000 korisnika. Više od dve trećine poseta veb-sajtu nacionalne avio-kompanije realizuje se putem mobilnih uređaja, od kojih gotovo polovinu predstavljaju epl uređaji. Korisnicima aplikacije su do sada već bile dostupne opcije prijave na let (ček in), skeniranja pasoša, preuzimanja karte za ukrcavanje i njeno čuvanje u Wallet aplikaciji, registracije putem mejla, fejsbuka i gugla, podešavanja analitike i vrste poruka koje žele da primaju, kao i veoma značajna mogućnost bezbednog čuvanja putnih dokumenata. Uz novu mogućnost kupovine karata, pretragu letova i informacije o cenama, putnici će u kasnijim fazama razvoja aplikaciju moći da koriste i za kupovinu dodatnih usluga, servisne informacije o statusu leta, promotivne akcije i niz drugih pogodnosti.
ONLINE CHECK-IN Air Serbia has added new features to its mobile app and users now have the option to purchase tickets online, just like they would on the company website. Additionally the app is available on all iOS mobile devices . Air Serbia app has been downloaded more than 50,000 times so far. More than two thirds of visits to the national airline’s website have been through mobile devices, of which almost half are Apple devices. The users of the app have already been able to check-in, scan their passport, download their boarding tickets and keep them in the Wallet app, register via email, Facebook and Google, choose the analytics and message settings. They have also had a very important option of safely keeping their travel documents. In addition to the new options of purchasing tickets, flight search feature and price information, in the later stages of development the passengers will be also able to use the app to purchase ancillary services, or get service information about flight status, promotional campaigns and a number of other benefits.
Onlajn prijava na let / Online check-in
These simple exercises will help to relieve the tiredness and stiffness associated with flying.
KRUŽITE RAMENIMA • Sedite uspravno i nagnite se napred na sedištu. • Približite ramena ušima, pa ih kružnim pokretom unazad spustite. • Ponovite vežbu u suprotnom smeru podižući ramena prema ušima i spuštajući ih u početni položaj. SHOULDER CIRCLES • Sit up straight and move forward in the seat. • Bring the shoulders up towards the ears, then circle back downwards. • Repeat the exercise by lifting the shoulders towards the ears before lowering in the opposite direction. KRUŽITE VRATOM • Udobno se smestite na sedištu i ispravite naslon za glavu. • Nežno i polako kružite vratom na jednu stranu, zatim na drugu stranu. • Pokušajte da zadnji deo vrata sve vreme držite pravo. NECK ROLLS • Sit back in the seat and flatten the headrest. • Gently and slowly roll the neck to one side, then back through the centre towards the other side. • Try to keep the back of the neck fully extended.
SEDITE USPRAVNO • Postavite jastuk iza leđa. • Sedite uspravno na sedištu da biste izbegli sabijanje kičme. • Nemojte da prekrštate noge. Umesto toga, pokušajte da sedite sa ravnomerno raspoređenom težinom. SIT UP STRAIGHT • Place a pillow at the hollow of the back. • Sit up straight in the seat to avoid compressing the spine. • Do not cross the legs. Instead, try to sit with weight evenly balanced. KRUŽITE STOPALOM • Sedite uspravno na sedištu, stavite jastuk pod butinu, iznad kolena. • Rasporedite težinu ravnomerno, pa kružite podignutim stopalom pazeci da vam pri tom cela noga bude što mirnija. ANKLE CIRCLES • Sit up straight in the seat and place a pillow under the thigh, just above the knee. • Keep weight even and move the foot in a circular motion, keeping the leg as still as possible.
Čekirati se, naravno, možete i preko desktopa / Of course, you can also check in via the desktop
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