If you feel your rights aren't being met or respected, you have the right to make a complaint to any of the following places:
A: Write a letter to the Children’s Aid Society that includes details of your concerns or complete the Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP) form. YORK REGION CHILDREN'S AID SOCIETY'S INTERNAL COMPLAINT REVIEW PANEL (ICRP)
B: Send your concerns to: York Region Children’s Aid Society Internal Complaints Review Panel 16915 Leslie Street Newmarket, ON L3Y 9A1 Fax: (905) 895-2113 Email: feedback@yorkcas.org
C: We know that it can be difficult to put your concerns in writing and the Children’s Aid Society can provide you with help to write the letter or complete the form. Email us at feedback@yorkcas.org.
OMBUDSMAN OF ONTARIO
A: The Ontario Ombudsman’s Office can also take complaints about services received from a Children’s Aid Society. The Ombudsman has created dedicated units of specialized staff to answer questions, address concerns, conduct investigations, and review complaints.
B: Send your concerns to: Office of the Ombudsman of Ontario 483 Bay Street
10th floor, South Tower Toronto, ON M5G 2C9
C: Toll-free (inside Ontario only): 1-800-263-1830 Outside Ontario: 416-586-3300 TTY (teletypewriter): 1-866-411-4211 Fax: 416-586-3485 Email: info@ombudsman.on.ca Website: ombudsman.on.ca
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