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Transformation gone wrong The Phoenix system, recently covered by the GPA in a series of podcasts, was a decision made by the then PM Stephen Harper and his Conservative government intended to streamline processes and reduce payroll operating costs for the Canadian government by consolidating multiple legacy systems into one integrated platform. The project, however, was plagued by a series of missteps r ight from its inception and ultimately
One topic that is dominating industry conversations like never before: payroll transformation. Across sectors and organizations of all sizes, the desire for modernized payroll processes and systems has become a hot topic for all. “Payroll at the push of a button”, “payroll made easy” and “simplified payroll” are just some of the catchphrases being thrown around daily, and who wouldn’t be attracted to that? What is payroll transformation, and why? Payroll transformation is the strategic overhaul of payroll processes, leveraging technology to automate tasks, improve accuracy, reduce costs, and provide increased transparency around one of the biggest expenses of any business - payroll. And the benefits of it are enticing; streamlined processes to free up resources for other strategic initiatives, reduced error rates, reduced admin burden, enhanced data security and improved employee satisfaction. Sounds simple, right? It is a complex process, involving much more than simply updating software or implementing a new technology or process. It requires in-depth planning, coordination, and consideration of factors such as stakeholder engagement, change management and crucially – data management. It is a costly process, but investing in planning and specialists experienced in transformation projects will mean your project costs you much less than if you don’t, and we can look at the Phoenix system in Canada as a perfect example of this.
“As of 2023, it is paycheck to paychec same boat, relying correctly each perio
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