GLOBAL PAYROLL MAGAZINE
09
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sons Learned the Phoenix isaster
details of how and why it didn’t go as expected. Here are the biggest lessons learned for the payroll community:
the enterprise pay coordinator for the Government of Canada.
2. Payroll professionals need to be involved in every transformation process : The procurement process in large institutions often involves people selecting a solution without a comprehensive understanding of what’s really needed. “Executives, as intuitive and smart as they are, often have the view that this — paying people — just happens and everything reaches the payroll department ready to press a button and calculate. And they grossly underestimate the complexity of getting that data to payroll,” says Graham Jenkins, a global payroll consultant based in the U.K.
1. Payroll isn’t just about cutting cheques: Upstream and
downstream processes have to work in perfect synchrony to make perfect payroll possible. So any changes to a payroll system need to involve every department providing or receiving information in the development of new strategies and change management to ensure the right information reaches the right people at the right time. “It’s not just a pay problem. It’s an HR problem. It’s a data problem. It’s a management problem. So this situation of ours has multiple facets that we’re going to have to address,” says Alex Benay,
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