CONCIERGE Candidate Information Pack
ABOUT US
Whatever the type and wherever the property, Savills’ experts can help to manage it.
Our vision is simple – to be the best forward-thinking provider of property management services in all of our markets, giving clients and end users the highest level of service at all times. Savills offer property management expertise across all areas of real estate, at every stage of the development life cycle. Adding value to assets is our primary focus, along with providing real insight and forward-thinking advice from our flexible team of global experts. Savills’ customer-first approach combined with an in-depth knowledge of property and a global presence enables us to deliver best-in-class property management services to clients , and to offer an enhanced experience for occupiers, visitors, shoppers and residents.
No matter which word springs to mind first when you’re thinking of the Northern Quarter, there’s no denying it’s a cherished part of Manchester; a city centre district sitting in-between Ancoats and Piccadilly and a centre of alternative and bohemian culture.
The Astley is 135 apartments in
Manchester city centre boast living spaces that simply draw you in; stylish Amtico flooring, white walls and light flowing through the floor-to-ceiling windows for a warm vibe. Part of what makes life at The Astley that little bit more special are the exclusive onsite amenities that you’re welcome to take advantage of, simply for
choosing our homes for rent in Manchester. What makes The Astley special is the extra room we offer our Residents from break areas to communal space for socialising.
This includes a rooftop terrace with views of the Manchester skyline; it’s the view awaiting you from our fantastic rooftop terrace. With BBQs for those summer sizzlers (or winter warmers), this rooftop terrace shines in summer or in winter. The cosy covered snug and Pergola, meanwhile, mean our residents can enjoy this space no matter the weather. Our residents’ lounge is a cool, chilled setting – and a great social space for residents too.
JOB DESCRIPTION
Job Title
Concierge
Site Name and Location
The Astley
Working Hours
5 over 7 days - various shifts
Salary
Competitive
Purpose of the role The main purpose of the Concierge’s role is to efficiently run and maintain a presence on the front desk offering assistance to all residents, visiting and utilising the building(s); sharing and understanding of the residents needs to deliver on these values.
Key Responsibilities • To work closely with the Resident Services Manager to ensure that the highest standards at site are maintained. • Where applicable, to ensure detailed handover notes are written and made available to the next staff member coming on shift as to ensure a seamless transition.
• To act as first point of call for residents to report maintenance issues.
• To answer the mobile phone and on-site intercom system in a professional manner.
• Dealing with initial enquiries, booking in and undertaking
• To ensure all visitors, suppliers and contractors sign in and out of the building.
• To receive deliveries on behalf of residents and issue parcel collection notices accordingly.
• To carry out full inspections of the building at commencement of shift, periodically throughout the shift and at end of the shift. • To maintain a key log for contractors including authorisation sheets and only release keys to those who are named on he authorisation sheet.
• Organised a shared email inbox and update the sites shared point.
• To programme new fobs when required and deactivate lost/stolen.
• To inform residents of all local activities and forthcoming residents events.
• To monitor CCTV actively.
• To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
• Completing check in and check out reports as required.
• Ensuring up to date resident communication via various channels including social media
• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
Skills, Knowledge and Experience • Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
HOW TO APPLY
For a confidential and informal discussion, please contact the Savills’ appointed recruitment partners James Gregory and Hannah Searle at The Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to; james.gregory@mrgpeople.co.uk and. Hannah.searle@mrgpeople.co.uk Closing date Monday 24th May 2021.
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