NG911 will deliver more comprehensive information on which critical response deci- sions can be based.
We would significantly increase the apprehension and case closure rate with the amount of evidence that can potentially flow into a PSAP. —Eddie Reyes, Director of Public Safety Communications in PrinceWilliamCounty, Virginia and the IACP Communications & Technology Committee Chairman
together to establish the nation’s first interstate 911 call transfer capability, which includes call-back and location functionality. Vermont is coordinating efforts with New Hampshire to ensure that any emergencies that happen near their borders are handled smoothly. Says Vermont’s Neal, “We are currently working on an Inter-ESInet arrange- ment with New Hampshire 911. Once established, this will allow either state to transfer misrouted 911 wireless calls and caller location between systems. This will help to better serve callers on or near our state boundaries.”
call centers will automatically reroute calls to other PSAPs, avoiding lost calls or the chance of callers receiving a busy signal. “Once we start implementing NG911, we will have 254 PSAPs in our pro- gram that will be NG911 compliant,” says Texas’ Crockom. “We will have an interoperable, interconnecting NG911 system throughout the state. This means there will be significant improvements to where calls will be routed.” Many states also benefit from better communication and call transfer ca- pabilities between neighboring states. North Dakota and Minnesota worked
our program that have integrated device based clearinghouse technology, and are already receiving more accurate location information.” DELIVERING HELP, FASTER Amongst its many benefits, NG911 will improve response times when calls are transferred from other referring agencies, because a caller’s location is automatically matched to the appropri- ate 911 call center serving that area— limiting delays and misdirected calls. The upgraded emergency response sys- tem also supports better public service in a natural disaster or other emergen- cy when many calls are coming in from the same vicinity. Overloaded NG911 3
Texting to 911 is another potentially life-saving benefit associated with
8 NG911
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