Toxic Employees (CONT’D FROM PAGE 28)
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tive. If you can’t do what he suggests, explain why and explore alternatives. Longer range, the supervisor should also make a point of showing appreciation and recognition to Carlos when he does something worthy of it. Empha- size his skills and value to the organization. Being avail- able and approachable to all employees sends a signal that you want to hear what they have to say.
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Goruk also suggests making a personal connection with Carlos to discover what gives him joy. “The supervi- sor may be able to find ways to introduce nuggets of joy into his negative viewpoint or conversation.” Bonus Tip: Supervisors can help create positive feelings in the staff by taking the lead in celebrating team successes and de- veloping recognition programs. Stay Positive: There is no universal formula when deal- ing with negative employees. Because everyone’s back- ground is a little different, success lies in determining a tailored response. All solutions tend to share one commonality: They rely on a proactive supervisor to arrange for a counseling ses- sion, determine the cause of toxic behavior, and blaze a path forward. “Schedule a transparent and clear conver- sation about what has transpired with the negative worker and why their behavior is not okay,” said Dennis Theodor- ou, Managing Director at JMJ Phillip Group. “Exhibit some understanding and empathy and encourage employees to open up about underlying issues.” Supervisors should emphasize the positive in employ- ee relations. “The management habit of only pointing out negatives can create an unhealthy work environment,” said Theodorou. “While you have to be firm but fair with employees when things are not going in the right direc- tion, you must also recognize and reward those same em-
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ployees when things are going right.” Phillip Perry is an award-winning freelance writer and a regular contrib- utor to Board Converting News. His byline has appeared over 3,000 times in the nation's business press. Reach him at linkedin.com/in/phillipmperry.
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30 November 13, 2023
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