PMO service other considerations
What does a good PMO look like?
Ultimately, your PMO is there to support project delivery and your organisational goals.
As you determine the PMO that you need and how to plan and implement this, there are other items to consider – here are five areas that are key to getting it right.
Your PMO needs to have a well-defined mission that is understood by your project teams and stakeholders. It needs to be led by experienced professionals who can provide strategic direction, promote best practices, ensure compliance and to guide decision making through effective governance frameworks. Standardised project management processes, methodologies and tools need to be implemented by your PMO that suit your business. One size does not fit all - in particular when considering your project methodology, be it Agile, Waterfall or Hybrid. A good PMO fosters open communication and collaboration across the project team, stakeholders, sponsors and external partners. Everyone will be on the same page in terms of status, challenges and what needs to happen next. Other areas that a good PMO will drive are shown, below.
Implement the right size of governance. Don’t have ‘governance for governance sake’. Keep it lean. Ensure roles and responsibilities and accountabilities are clear.
Governance
Your company has a vision and strategy, and everything that you deliver should map back to this. Is your PMO considered to be a strategic partner?
Organisational Goals
As you implement and mature your PMO it is important to have measures to determine benefits being achieved. Simple KPIs around delivery, adherence to standards and financial performance are a good start point.
Benefits Measure
Business Case and Finances Management of finances and support to business case development and realisation
Dependency Management Portfolio view of dependencies to aid decision making
Risk, Issue and Actions Proactive and consistent management of underlying project artefacts
Planning and Roadmap Effective and realistic planning with clear milestones
Your PMO is key to successful project delivery. Your organisation should appoint a senior leader who owns the PMO and ensures that the benefits of a mature PMO are understood throughout the exec team and wider company.
Stakeholder Management Engagement of stakeholders to ensure continued buy in and sponsorship
PMO Sponsorship
Reporting One version of truth driving Exec level reporting and governance
Communications Clear communications to all stakeholders and interested parties
Resource Management Resourcing balanced to demand, and skills needs
Periodically gather feedback from stakeholders and project teams to understand the perception of your PMO. What is working well? What can be improved? Is your PMO having the impact it should?
Feedback
Governance The right level of governance at the right time
Demand Management and Change Control Pragmatic change frameworks, methods and tooling
Project Standards and Templating One way of delivering projects enabling people to work across the portfolio
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real change • real difference
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