Executive Summary Brunel University London is a global university, dedicated to providing teaching and research relevant to the needs of industry and society, and ensuring the UK has the knowledge base it needs to compete on the world stage. Since 1966 Brunel has championed innovation and advancement, pioneering new degrees, and giving students the academic education, professional and personal skills they need to succeed in their future. We offer degree programmes in everything from anthropology to aerospace engineering; and business management to healthcare science. In recent years the University has invested more than £400 million into a campus redevelopment programme and now possesses an impressive range of modern, state-of-the-art facilities to support the activities of a diverse population of over 13,000 students and approximately 2,500 staff. It is also progressing plans for a new £50M Learning & Teaching Centre. The Student Living Experience services encompass all elements of the student residential journey and summer conference business, from arrival to departure, with specialist support such as first response to Health and Safety, Wellbeing, Pastoral Care, Welfare, Compliance and Complaints. It also works in partnership with numerous other stakeholders, internal and external, to ensure that there is a seamless approach to the service experience. With over 4300 students living within our residences, the Student Experience and Reslife Team delivers excellent customer service ensuring an excellent and equitable experience for all.
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