Transfer your property We make it easy for you to switch to Urban Choices Property management services. We make changing agents simple and free so you can experience the benefits of being an Urban Choices Property landlord. We will do all the work for you, liaising with your agent with minimal disruption to your tenant. All you need to do is provide a signed authority. We will notify your former managing agent and complete the transfer. Urban Choices Property’s commitment to the community sits within our company’s culture. We are passionate about taking meaningful action to benefit social housing for Victorians in need of secure, affordable housing. All profits generated by Urban Choices Property go directly into our parent company, Housing Choices Australia, to support the organisation’s goal to deliver more affordable homes. Our team at Urban Choices Property is totally committed to looking after your investment and we look forward to building a strong relationship with you. We will always strive to deliver excellent property management services for your investment. Making a complaint You may make complaints about aspects of Urban Choices Property’s operations you are not satisfied with, such as: Community minded
What we will do for you – after the tenancy
• Final inspection Once the tenant has vacated the property, we will carry out a final inspection to ensure that the property has been left in the same condition as at the start of the tenancy, except for fair wear and tear. As the landlord, you are welcome to attend this inspection. • Bond return After a final inspection of the property, we will determine whether the tenants are entitled to a full bond refund or whether any deductions should be made due to cleaning, damage or rental arrears. We always ensure that both tenant and landlord are well informed at all times. If there is no agreement reached between the landlord and the tenant, the matter is referred to the Victorian Civil and Administrative Tribunal (VCAT). • Preparing the property for lease Once the property is vacant, we will organise any repairs or maintenance that may be required so that your property can be presented in the best way possible. We will give you suggestions on what works are required and will always seek your instructions before any works are carried out.
• Service you have received
• Behaviour of staff
• Advice we have provided
To make a complaint you can call, email or write to your Property Manager or the complaints coordinator who will take responsibility for recording your complaint and inform you of the next steps in the process.
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