Our CORE Values
Our values are: Collaboration, Openness, Respect and Empowerment (CORE). Upholding these values, we are working together to focus on the quality of care provided to our patients and consumers. In practice this looks like: Collaboration With colleagues, we share our ideas and knowledge, offer assistance and conduct multidisciplinary meetings for clinical handover. With patients, consumers, carers and family members, we take the time to talk with and listen to you. We provide opportunities to communicate with our clinical teams and explain our roles and your care plan to you. Openness With colleagues, we communicate transparently and honestly, participate in constructive feedback and take time to listen to each other. With patients, consumers, carers and family members, we introduce ourselves and address you by your preferred name, taking time to discuss your needs and expected care outcomes, and acknowledge and apologise if mistakes occur. Respect With colleagues, we are inclusive and treat each other with fairness, resolving issues constructively with each other and ensuring our work environment is safe. With patients, consumers, carers and family members, we keep your information confidential, wash our hands before and after seeing you, and we take your concerns seriously and follow up to ensure you get safe, high quality care. Empowerment With colleagues, we acknowledge strengths and complementary skills in others, we support and mentor each other to be our best every day, and we thank others for their efforts and congratulate their achievements. With patients, consumers, carers and family members, we acknowledge that you are the experts of your own life and therefore we enable communication and participation in your healthcare journey ensuring you are involved in making informed decisions.
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NSLHD Strategic Plan 2022-2027
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