ASSISTANT DIRECTOR – GROUP FACILITIES MANAGEMENT OPERATIONS CANDIDATE INFORMATION PACK
INTRODUCTION
London & South East Education Group was formed in 2018, bringing together Further and Higher Educa- tion, together with a Multi-Academy Trust and an Ap- prenticeship company. The Group is now a leading provider of Education across London and the South East for over 13,000 learners, and has aspirations for both growth whilst holding our existing provision to increasing standards. From the Alternative and Special provision offered by our schools in our Academies Trust, to vocational courses of all levels in our College Corporation to degrees and professional qualifications as part of our Higher Education provision, we make educational ac- cessible to everyone across the region, whatever their age, ability or interest. Serving learners to enable our education provision across 17 sites (75,000sqm) to be open, operational safe and compliant, whilst delivering capital rein- vestment and renewal projects is our core function in estates. We are rationalising our estate….we are
building whole new colleges….we are extending our schools…we are driving environmental sustainabili- ty…..and we are of course maximising our income to reinvest in our existing buildings through a long-term masterplan lens – it’s an exciting time! We are on a journey of transforming our Estate team to support our ambitious plans and as part of this investment are seeking to appoint an Assistant Director: Facilities Management Operations. Reporting to the Group Director of Estates, the Assistant Director: Facilities Management and Oper- ations will take lead responsibility for the high-quality provision of a broad range of estates and facilities management functions, delivered through internal teams as well as external contracts and delivery part- ners. The broad remit includes estates PPM, mainte- nance, projects, infrastructure management, grounds management, cleaning, and reprographics across a diverse portfolio of College campuses and a growing number of School sites.
INTRODUCTION ABOUT US THE ROLE – JOB DESCRIPTION & PERSON SPECIFICATION WHAT MAKES LONDON AND SOUTH EAST EDUCATION GROUP A
GREAT PLACE TO WORK? APPLICATION PROCESS
ABOUT US
London & South East Education Group was formed in 2018, encom- passing our Colleges (with 8 campus sites) and multi-academy trust (of 8 schools). This new over-arching organisation reflects our growth since merger and position as the leading educational provider in south east Lon- don. From the Alternative and Special provision offered by our outstand- ing schools, to vocational courses of all levels – right through to de- grees and professional qualifications, we make educational accessible to everyone across the region, whatever their age, ability or interest. Led by CEO Sam Parrett, London & South East Education Group pro- vides a strong and united brand that encapsulates all the work being undertaken in each part of the organisation. It also gives us the scope to expand our activities across London and the South East going forward. We want to ensure that our stakeholders recognise the breadth of our work, the exceptional quality and the level of service that comes from being part of the new Group. Our group supports education across the full spectrum of learning and is made up of the following family of companies:
London South East Academies Trust is a thriving multi-site(s) trust consisting of specialist schools offering special and alternative provision. London South East Academies Trust was estab- lished in 2014 as Bromley Education Trust by what was Bromley College at the time. The Trust changed its name in 2017 to reflect the growth. Initially the Trust had two schools but has re- cently expanded to eight with further coming on stream through conversion. All offer outstanding alternative and specialist provision across Brom- ley and Bexley. The Trust ensures that children have access to a high quality alternative to mainstream school when needed as well as developing systems for prevention and reintegration.
London South East Colleges was created in Au- gust 2016 following a three-way merger between Bromley College, Bexley College and Greenwich Community College. The college has eight campuses across the re- gion, offering education and training to around 13,000 people. Since the merger, the College has been working hard to strengthen provision and safeguard itself financially for the future. The college offers over 300 courses at a range of levels, to suit people of all ages, abilities and interests. From Adult Community courses and apprenticeships right through to degree-level and professional qualifications.
Our estate plays a crucial role in providing an inspiring environment for our learners and staff to thrive. Following the appointment of our Group Director of Estates in late 2019, we have embarked on a transformation programme which will see us invest in creating an industry-leading estate team that will in turn deliver a fit-for-purpose, inspiring education estate portfolio. OUR ESTATE we serve 13,000 learners
75,000sqm of estate space across the existing portfolio 8 College sites, with significant redevelopment and refurbishment plans
11 school sites, with ambitious plans to increase the schools portfolio Significant opportunity to derive value from surplus land and property for reinvestment in the estate £50m capital programme confirmed, with further plans to expand this Extensive estate condition survey and costed lifecycle complete Embarking on the creation of a Masterplan for the estate Drive to achieve Net Zero Carbon
OUR STRATEGY
THE ROLE
with policy and value for money is achieved at all times, with maximised opportunity tak- en through bulked up procurement. Ensure our specification (SFG20 for PPM), standards, frequencies and terms and conditions lead our procurement processes. • Manage all term based contracts in accord- ance with the contract and progressive, high quality partnership working to achieve con- sistent high quality service provision, aligned to our service level agreements (SLAs), chal- lenging and supporting high performance and a consistent quality • To lead the estates function, service desk and systems development to ensure high customer satisfaction and performance in line with our SLAs targets, including a cus- tomer focus system/service and approach whereby keeping customer informed, man- aging expectations and speed of service are the focus • Establish an operating manual/set of proce- dural driven processes that achieve a consist- ent high quality of operation and profile risk • Develop key relationships with senior lead- ers, establishing trust and openness as a basis with proactive open reporting of per- formance on a regular frequency • Lead and manage the campus support service to provide a consistent high quality service in line with our SLA and organisation- al expectations for supporting students and staff in their safety and wellbeing • Lead and manage the reprographics service to provide a consistent high quality in line with our SLA and organisational expectations • To lead on quality assurance, audit and achieving designated accreditations includ- ing ISO14001 • To successfully deliver projects as designat- ed, ensuring a clear and concise brief is tak- en and signed off, and projects are delivered within agreed budgets, safely and on time using professional advisors for design advice • Complete all activities and operations in accordance with all mandatory, statutory and directed standards, together with Acts of Parliament, Statutory Regulations, and policy
given regulations and standards • Lead on a programme of carbon reduction in all operations across our estate to meet targets set • Ensure all activities always achieve a high quality of works and a direction of travel to include the following: • Only enhance the student and staff expe- rience • Improve the condition of the estate in the long term • Improve fire separation, compartmenta - tion and detection • Improve the acoustic separation between spaces • Contribute to reducing our carbon reduc- tion • Improve security • Ensure all contractors and services providers attending sites are inducted, managed and monitored in accordance with statutory re- quirements, policy and procedural standards, together with safeguarding and health and safety requirements • To be the lead contact for out of hours emer- gencies to manage an appropriate response and plan of emergency out of hours actions to quickly re-establish a safe, secure and operational environment GENERAL The particular duties and responsibilities at- tached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. All employees are required to undertake the follow- ing general duties: • Carrying out such other duties as may be reasonably requested by the Line Manager, or any Senior Manager • Compliance with Health and Safety Policy, procedures and risk assessments • Sharing in the commitment to safeguard- ing and promoting the welfare of children, young people and vulnerable adults • Awareness of the Equality and Diversity Policy and targets, and actively promoting equality of opportunity
Job Description for:
Assistant Director: Group Facilities Management Operations
Grade: Hours:
SP 53-58
Full time – 37 hours per week, Out of hours first call responder and rota attendance
Responsible to:
Group Director of Estates All Sites (Colleges & Schools)
Site:
Significant Relationships:
Other members of Estates Department, Senior Leaders, Staff, Visitors and 3rd party Consultants and Contractors
KEY RESPONSIBILITIES: • To deputise for the Group Director of Estates and other senior estates leaders as required • To positively represent the estates depart- ment in internal forums, groups and govern- ance committees and leadership meetings • To line manage designated staff in line with policy and ensure staff in secondary lines management are well line managed with a common consistency; support and mentor staff through their personal development and career journey, ensuring all complete mandatory and developmental training to sustain suitable levels of technical compe- tence • To annually form an operational budget for staff and operational costs using capital and revenue data, targeting a year on year reduc- tion on cost; manage operational activities within budget at all times with very regular reviews and reporting, together with rec- onciliation and a year end focus to ensure spend/no overspend • To ensure all facilities are open, operation- al, safe and compliant at all times; comply with all mandatory and directed regulations/ standards; complete timely all PPM and pro- jects; ensure facilities provide the best pos- sible learner and staff experience; present well; and provide the best possible condi- tions for learning • Establish, monitor and report using a data driven performance dashboard for all as- pects of operations including services desk; customer satisfaction; compliance; PPM; energy; performance and targets set and within SLA • Ensure all procurement is undertaken in line
MAIN PURPOSE OF THE JOB: • To lead and deliver the estates strategy; operational plans; and departmental targets and objectives • Develop a range of policies; procedures and operating processes to achieve a consistent high quality in every location at all times • To lead and deliver the full range of estates services across the Education Group in- cluding Colleges and Academies including Facilities Management; Campus Support; Reprographics; and designated Projects • To lead achieving consistently high levels of customer satisfaction; statutory compliance; and performance at and above the depart- mental services level agreements and other targets set • Establish, maintain and continuously improve systems of operation to reduce duplication; improve efficiency; and provide up to date data to support operational dashboard re- porting and business intelligence • Establish and lead a team of highly motivat- ed staff, with a shared collective responsibil- ity and high focus on customer satisfaction, compliance, and performance at and above the departmental services levels agreements and other targets • To create and manage successful and pos- itive relationships with key staff and 3rd parties to support delivery • To act and administer our service in full com- pliance with all policy, departmental proce- dures and operating practice and statutory requirements • To act in a highly professional and diligent manner at all times
PERSON SPECIFICATION QUALIFICATIONS Essential: • Member of IWFM (MIWFM) • BIFM/IWFM level 6 or 7
• Qualified to degree level in Facilities management or other suitable building discipline Facilities Management, Surveying or other building related qualification or a commitment to achieve this • Evidence of continuous professional development
Desirable: • Chartered Facilities Manager or Chartered Surveyor (MRICS) • Certified member of IWFM (CIWFM)
KNOWLEDGE & EXPERIENCE Essential: • Leading an FM function in a large and or complex organisation • Legislation (including EU) concerning tendering limits and procedures • Procurement policies and procedures for a large organisation and for large contract val- ues • Experience of line management responsibility and ability to motivate team members • Experience of service standards and how to delivery first class customer satisfaction; set up and deliver service level agreements, procures and policies • Experience of equality and diversity issues and a practical awareness of how to support staff and/or students accordingly (e.g. implementation of reasonable adjustments) Desirable: • Extensive experience of working in an education setting delivering building services/pro- jects • A minimum of 5 years experience in leading an FM function in an educational setting SKILLS AND COMPETENCIES • Highly developed and effective communication skills, both verbal and written, with the ability to prepare clear and accurate reports. • Skilled in a range of data systems, service desk systems, and the MS suite of normal soft- ware • Skilled understanding in a range of building services (electrical and mechanical) systems; BMS; and asset management systems/approaches
• Preparation of Tender documentation • Good skills in utilisation of technology • Ability to set , monitor and manage budgets, meeting financial targets • Ability to analyse, solve problems and implement change
• To keep professional expertise up to date both within education and in other related areas, to acquire new knowledge and skills and to work flexibly to meet the needs of the LSEC. OTHER QUALITIES • A strong commitment to student success and student experience • An understanding of issues relating to safeguarding young people and vulnerable adults • Resilient, positive attitude and robust personality
We are keen to recruit and retain talented people who can play a key role in realising our mission and welcome applications from people with a wide range of skills and experience. We will value your ideas, develop your skills, treat you with respect and recog- nise your endeavours. In return we offer training and development, competitive pay and benefits in a positive and inclusive working environment. Benefits include: • LGPS with excellent employer contribution rate • 43 days annual leave/year plus bank holiday and further three days provided at Christmas • A flexible working approach • Staff personal development week and discounted FE/HE cours- es • Employee assistance programme to support health and wellbe- ing • Travel season ticket loans • Cycle to work scheme • Volunteering Initiative Scheme providing a day per year addi- tional leave • Discounts on food and drink in campus • Discounts on hair and beauty treatments • Free gym access at our Bromley and Bexley Campus sites WHAT MAKES LONDON AND SOUTH EAST EDUCATION GROUP A GREAT PLACE TO WORK?
EQUALITY & DIVERSITY
London South East Education Group actively welcomes individuals from all backgrounds to be a part of our cohesive community of teaching, learning and working. We proudly celebrate the diversity of our students, staff, stakeholders and our wider communities. We are deeply committed to the promotion and advancement of equality in every aspect of our operation. The Group does not accept or tolerate any form of discrimination, victimisation or harassment on any grounds. We aim to develop the full potential of all staff and students within an ethos which recognises and values the benefits that a diverse workforce supporting a diverse student body can bring to both the local and wider world.
Further detail on the benefits of working at LASEEG can be viewed here.
For a confidential discussion please contact our retained advisors Michael Hewlett and Sally Brockway at MRG.
Michael Hewlett M: 07972 579 938 E: michael.hewlett@mrgpeople.co.uk Sally Brockway M: 07842 315 696 E: sally.brockway@mrgpeople.co.uk
Applications should consist of a CV and a covering letter and should be sent to michael.hewlett@mrgpeople.co.uk
Closing date for applications is 29 January 2023.
Interviews will be held during w/c 20 February 2023.
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14Made with FlippingBook Annual report maker