THE ROLE
with policy and value for money is achieved at all times, with maximised opportunity tak- en through bulked up procurement. Ensure our specification (SFG20 for PPM), standards, frequencies and terms and conditions lead our procurement processes. • Manage all term based contracts in accord- ance with the contract and progressive, high quality partnership working to achieve con- sistent high quality service provision, aligned to our service level agreements (SLAs), chal- lenging and supporting high performance and a consistent quality • To lead the estates function, service desk and systems development to ensure high customer satisfaction and performance in line with our SLAs targets, including a cus- tomer focus system/service and approach whereby keeping customer informed, man- aging expectations and speed of service are the focus • Establish an operating manual/set of proce- dural driven processes that achieve a consist- ent high quality of operation and profile risk • Develop key relationships with senior lead- ers, establishing trust and openness as a basis with proactive open reporting of per- formance on a regular frequency • Lead and manage the campus support service to provide a consistent high quality service in line with our SLA and organisation- al expectations for supporting students and staff in their safety and wellbeing • Lead and manage the reprographics service to provide a consistent high quality in line with our SLA and organisational expectations • To lead on quality assurance, audit and achieving designated accreditations includ- ing ISO14001 • To successfully deliver projects as designat- ed, ensuring a clear and concise brief is tak- en and signed off, and projects are delivered within agreed budgets, safely and on time using professional advisors for design advice • Complete all activities and operations in accordance with all mandatory, statutory and directed standards, together with Acts of Parliament, Statutory Regulations, and policy
given regulations and standards • Lead on a programme of carbon reduction in all operations across our estate to meet targets set • Ensure all activities always achieve a high quality of works and a direction of travel to include the following: • Only enhance the student and staff expe- rience • Improve the condition of the estate in the long term • Improve fire separation, compartmenta - tion and detection • Improve the acoustic separation between spaces • Contribute to reducing our carbon reduc- tion • Improve security • Ensure all contractors and services providers attending sites are inducted, managed and monitored in accordance with statutory re- quirements, policy and procedural standards, together with safeguarding and health and safety requirements • To be the lead contact for out of hours emer- gencies to manage an appropriate response and plan of emergency out of hours actions to quickly re-establish a safe, secure and operational environment GENERAL The particular duties and responsibilities at- tached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. All employees are required to undertake the follow- ing general duties: • Carrying out such other duties as may be reasonably requested by the Line Manager, or any Senior Manager • Compliance with Health and Safety Policy, procedures and risk assessments • Sharing in the commitment to safeguard- ing and promoting the welfare of children, young people and vulnerable adults • Awareness of the Equality and Diversity Policy and targets, and actively promoting equality of opportunity
Job Description for:
Assistant Director: Group Facilities Management Operations
Grade: Hours:
SP 53-58
Full time – 37 hours per week, Out of hours first call responder and rota attendance
Responsible to:
Group Director of Estates All Sites (Colleges & Schools)
Site:
Significant Relationships:
Other members of Estates Department, Senior Leaders, Staff, Visitors and 3rd party Consultants and Contractors
KEY RESPONSIBILITIES: • To deputise for the Group Director of Estates and other senior estates leaders as required • To positively represent the estates depart- ment in internal forums, groups and govern- ance committees and leadership meetings • To line manage designated staff in line with policy and ensure staff in secondary lines management are well line managed with a common consistency; support and mentor staff through their personal development and career journey, ensuring all complete mandatory and developmental training to sustain suitable levels of technical compe- tence • To annually form an operational budget for staff and operational costs using capital and revenue data, targeting a year on year reduc- tion on cost; manage operational activities within budget at all times with very regular reviews and reporting, together with rec- onciliation and a year end focus to ensure spend/no overspend • To ensure all facilities are open, operation- al, safe and compliant at all times; comply with all mandatory and directed regulations/ standards; complete timely all PPM and pro- jects; ensure facilities provide the best pos- sible learner and staff experience; present well; and provide the best possible condi- tions for learning • Establish, monitor and report using a data driven performance dashboard for all as- pects of operations including services desk; customer satisfaction; compliance; PPM; energy; performance and targets set and within SLA • Ensure all procurement is undertaken in line
MAIN PURPOSE OF THE JOB: • To lead and deliver the estates strategy; operational plans; and departmental targets and objectives • Develop a range of policies; procedures and operating processes to achieve a consistent high quality in every location at all times • To lead and deliver the full range of estates services across the Education Group in- cluding Colleges and Academies including Facilities Management; Campus Support; Reprographics; and designated Projects • To lead achieving consistently high levels of customer satisfaction; statutory compliance; and performance at and above the depart- mental services level agreements and other targets set • Establish, maintain and continuously improve systems of operation to reduce duplication; improve efficiency; and provide up to date data to support operational dashboard re- porting and business intelligence • Establish and lead a team of highly motivat- ed staff, with a shared collective responsibil- ity and high focus on customer satisfaction, compliance, and performance at and above the departmental services levels agreements and other targets • To create and manage successful and pos- itive relationships with key staff and 3rd parties to support delivery • To act and administer our service in full com- pliance with all policy, departmental proce- dures and operating practice and statutory requirements • To act in a highly professional and diligent manner at all times
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