Personalization-Playbook-Actionable-use-cases-for-omnichann…

Business Challenge: Grow Your Database

Advanced

Create an omnichannel progressive profiling opt-in experience

Use personalized digital ads to encourage engagement.

Channels Included • Email • Digital Ads • Web Channel

Optional Resources • SAP Emarsys Services: Strategy, Technical, Creative, Execution, Optimization

Pre-built Tactic Available

Solution • Entry node is a purchase made that triggers an email follow up, digital ad and web channel message asking about category preferences. • After a week, an automation triggers across channels asking questions to capture interest. • Use email and web channel to capture SMS opt-in to help reach on-the-go customers.

Create a participation check to make sure you have the best target audience to deliver a progressive profile opt-in experience.

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