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Aday in the life...
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PHIL ROGERS TELESALES MANAGER
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PromotingWhistl’s services to potentially interested customers certainly keeps our staffbusy! Here we catch up with Senior Telesales Manager Phil Rogers at our Bolton depot to find out more about his passion for mentoring and how he keeps his teammotivated, engaged and on top of their form.
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I get to the office at… 8am and the first thing I do is grab a coffee from over the road. I absolutely love winter and the rainy season – there’s nothing better than a warm coffee on a cold autumn or winter morning! Then I remember I’m at work so crack on with some early emails before preparing for my sales team to arrive when we plan the day, go through the objectives and what sectors we will be targeting. I’mresponsible for… the Telesales team and generating appointments for Business Development Managers. This involves promoting our products and services to potential customers over the phone, arranging meetings and upselling our products. There are between 10 and 12 of us in the team at any one time and we’re all based in Bolton. The thing I most enjoy about my job is… teaching andmentoring my staff on how to sell better. I have a real passion for people development and love to see my team constantly improve their performance, which they always do!
Themost challenging part of my job is… helping the team generate appointments for over 17 Business Development Managers nationwide that work across five different business areas. That’s a lot of mouths to feed from just six appointment setters! I couldn’t domy jobwithout… a passion for sales andmanagement, coffee and Microsoft Excel! When I’mstressed at work I usually chill out by…. having a coffee and a quick five minute meditation. I love to talk so I will go through any issues I have with my manager and the team and work out a solution to any potential problems. Out of hours I love to… spend time with my family. I’mmarried with a 7 year old son and we’re expecting another new arrival soon. I also love to watch F1 racing and boxing.
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We hope you enjoy readingWhistl Magazine. If you’d like us to feature an- ything in particular in future issues, orwould like to feature as a case study please get in touch using the following contact details. email whistl.magazine@whistl.co.uk write Rina Maisuria, Whistl UK Ltd, Meridian House, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1TB TO FIND OUT MORE Existing customers contact your account manager New customers call us on 01628 861503 email whistl.magazine@whistl.co.uk visit www.whistl.co.uk
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10 Whistl Magazine • Autumn 2018
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Whistl Magazine • Autumn 2018
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