The NET Effect: National Extension Tourism case studies

What’s in STOR? Tour guides, communities level up with Oregon Sea Grant certification and training programs Q & A Miles Phillips

Describe the GORP training program. The GORP program fills a need for training not provided by existing training and certification programs in United States. It is a course applica - ble to any guide but with an emphasis on those that provide outdoor recreation experiences. A key element in that is provides awareness and knowledge of industry best practices and avenues for further business skills development. GORP is a short course that is intended to used with other skill-specific live training. GORP is a short online training that does not intend to turn novice guides into experts

organizations, businesses, farmers, and ranchers to help them achieve their goals related to successful sustainable tourism. In 2018, in response to stake - holder needs, four new training programs were creat - ed. Hundreds of tourism industry professionals and interested stakeholders have completed trainings. In this Q&A, Phillips talks about the inspiration for and the purpose and impact these training programs: • Guide and Outfitter Recognized Professional (GORP) certification courses • Oregon’s Marine Reserve Area training • “Know Your Community” course • “Practical Customer Service” course

T he Oregon Sea Grant Sus - Miles Phillips, associate professor of sustainable tourism at OSU, works with communities, tainable Coastal Tourism and Outdoor Recreation (STOR) training programs are raising the level of professionalism in the tourism industry and en - hancing the economic vitality of the regions STOR serves.

Associate Professor, Sustainable Tourism Oregon State University miles.phillips@oregonstate.edu

These courses help guides become better tourism professionals. A charter fishing guide wouldn’t

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