Quality & Safety Corner Expressions of Interest – Ryde Hospital Welcome Video As previously reported, Ryde Hospital has secured a charitable grant to develop a short Welcome Video for Ryde Hospital. The video aims to promote a safe and inclusive culture where everyone feels welcome and respected regardless of their religion, cultural background, indigenous status, sexuality, or disability, and to raise awareness of the Australian Charter of Healthcare Rights. The target audience is staff, patients and visitors to Ryde Hospital. The video will be published on the Ryde Hospital internet page and available to patients and visitors in the Emergency Department or during their hospital stay. We aim to translate the video into key languages for our local population. If you would like more information or are interested in being involved either behind the scenes or in front of the camera, please contact Kirsten.Gleichman@health.nsw.gov.au or NSLHD-RH- PSQU@health.nsw.gov.au or call 02 9858 7329. Or come along to our initial working group meeting which will occur on Tuesday 22 July at 2PM in Denistone House (you can still be involved even if you can’t attend) .
Real Time Patient Experience Survey Here are a couple of good examples of patient feedback received through the RTPES: I was admitted to Ryde Hospital in April 2025. Triaged speedily, I received prompt and caring attention from the doctors and nursing staff that attended me in the Emergency Department. Upon transfer to the ward, I was most impressed with the professionalism and happy demeanor displayed by staff - their willingness to explain upcoming procedures and keeping me informed as to what lay ahead was most appreciated. At all times, it was obvious staff were monitoring the situation. They had their eye on everything. I indeed felt safe in their capable hands. I recently had my gallbladder removed at Ryde Hospital and was very pleased with the care I received. The staff were efficient, professional and thorough throughout my stay. While the hospital building and accommodation are a little dated, the operating theatres and medical facilities were modern and up to date. Overall, I felt well looked after and confident in the quality of care provided.
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