Job Description (2)
• To meet regularly with the University Facilities Contracts Manager to monitor performance and delivery of service contracts applicable.
• To manage the performance of all FM Residence University PPM contractors and/or other approved contractors to ensure that all works are carried out as scheduled and as per service level agreements. To report any failures of the main University contractor to meet contractual obligations to the University’s Facilities Contract Manager. • To support the ROM by attendance at meetings (monthly/quarterly) with the head lease and/or temporary accommodation provider to discuss relevant management issues, and ensure such issues are resolved and agreements adhered to, including resident occupancy reporting, pastoral/disciplinary issues, health & safety, maintenance and housekeeping.
• To support the ROM in monitoring monthly operational expenditure and forecasts.
• To ensure that all statutory testing and other mandatory building records are kept and updated.
• To monitor the provision of accurate records of contractors on-site to ensure that the residences are well maintained and that necessary building repairs are effected as soon as is practicable ensuring that Health and Safety issues are given a priority.
• Ensure accurate and timely recording of all quoted and invoiced reactive building works as directed by the ROM
• To ensure RM’s implement and deliver all building management site inductions and site manual documents for both UAL staff and external contractors, managing staffing rotas to ensure full round the clock cover at all residences. • To oversee that local service delivery of both in-house and contracted services are compliant with health and safety and other relevant statutory obligations and that all testing, fault reporting, inspections and actions are undertaken and recorded in a timely and accurate manner.
• To oversee compliance with statutory testing of the fire systems at all residences, ensuring periodic planned fire drills and regular inspections of the hall are carried out and appropriate records maintained.
• To liaise with UAL Estates team and rationalise decision making with regard to whether maintenance repairs and defects can be undertaken in-house, and where possible to undertake the work, or to appoint contractors and supervise their works until completed. • Co-ordinate the planning and implementation of in-house redecoration, refurbishment and planned maintenance to ensure the properties owned and managed by the University are maintained to an acceptable standard. • Oversee and coordinate the management of local security systems, processes and procedures, access control, ensuring the effective operation of surveillance and alarm systems; monitoring the performance of the security contract personnel and ensure that contractual SLAs are being met, escalating any issues as appropriate. • To oversee development and delivery of appropriate residential services risk assessments, contributing to College-wide risk assessments as appropriate; ensuring that method statements and control measures are adhered to in respect of facilities and halls related services e.g. manual handling, safe systems of work. • To ensure that appropriate training on access control programming systems, CCTV system operation accommodation management software packages is undertaken by all appropriate Residential Management team members.
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