CARE is one of the vital foundations of organizational health
When relationships are healthy, organizations become remarkably adaptive Information moves more freely across boundaries Collaboration arises more naturally People become willing to help one another without being asked Challenges are surfaced earlier learning accelerates Innovation emerges from unexpected places With the support of CARE, an organization can develop a capacity for resilience and responsiveness that no structure - however well designed - can generate on its own. On the other hand, something equally powerful occurs when these relationships weaken.
Although the formal organization remains intact, the living network beneath it begins to lose vitality. This is why connection is not simply a social benefit.
Connection is situated at the heart of CARE.
When people are genuinely connected, their circle of concern naturally expands.
They become more attentive to the needs of colleagues More interested in the experiences of customers More aware of the consequences of their decisions More willing to contribute to something larger than themselves
Silos begin to harden Distrust quietly takes root Curiosity gives way to caution People are more protective of information, become more reluctant to take risks, and are less willing to extend themselves on behalf of others
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