Listening becomes more about relationships between people
ATTEND CARE changes how organizations listen
Most organizations have become exceptionally proficient at gathering information. Reports move upward through the hierarchy Dashboards grow increasingly sophisticated Feedback channels multiply Leaders receive more updates, more analysis, and more visibility than ever before. Many organizations loose contact with reality, despite all of this information.
Information does not does not automatically create understanding. As information travels toward the center of power, it often becomes more manageable, more concise, and more orderly.
Information also becomes less alive
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