KEY RESPONSIBILITIES
– – Networking outside of the department, both within the wider UCL community and with external contacts to ensure the department’s activities are reported and advertised in a timely, appropriate and relevant manner. – – Maintain an appropriate and effective method of communication with all UCL Accommodation department stakeholders; this can include advertising events, opportunities as well as encouraging them to contribute to community building. – – Manage strategic partners, student representatives and other key contacts both internally and externally. – – Stand in for the Head of Communications and Student Experience where appropriate. Brand and Visual Identity – – Manage the brand and visual identity of the department across the institution by monitoring the usage of templates and adherence to guidelines so that the brand and visual identity is communicated consistently by all staff. Event Co-ordination – – Lead and/or assist with the co-ordination of department and student events, including Open Days and student engagement events. Project Management – – Devise and co-ordinate projects within the department, including continuous development of new Drupal websites, implementation of new CRM system and student experience survey and feedback tool and integration of all systems with the application and allocation system. – – Measure and evaluate the impact of key events such as Welcome event among key audiences through analytical and qualitative methods. Training and Line Management – – Keeping informed of developments in the field of marketing, communications and public relations as well as the management and governance across the department’s network of stakeholder organisations and audiences. – – Implement a programme of training (face-to-face, online, external and internal courses etc.) across the department to upskill staff with responsibility for visual identity, social media, events management and internal and external communication.
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