Wavestone Emergency Kit

WAVESTONE EMERGENCY K I T

Your Executive Cheat Sheet to Business Continuity in a Crisis

Our team has compiled some of the most effective tools and services available to help you navigate this aggressive shift to remote work, and keep your company running smoothly now, and over the long term. This Executive Cheat Sheet comprises of third-party offerings and programs that address:

/ / / / /

/

Remote Work Preparedness

Communication and Collaboration

Risk Mitigation

/ /

On-Demand Workforce

Crisis Management

Productivity at Home

Cloud Solutions

Virtual Desktop Infrastructure

REMOTE WORK PREPAREDNESS

/ Getting equipped: Many manufacturers have anywhere from three to nine weeks lead time on desktops and laptops that are not currently in stock. Supplies are limited, but Wavestone US can work with value added resellers (VARs) to contact the manufacturers directly and expedite delivery. However, take note that your standard laptop may not be available, so be ready to be flexible. We can also work with one or two of your VARs in order to gain additional savings through add-ons such as free freight and storage, rebates, etc. / Getting connected: Wavestone can help assess and implement your company’s remote worker support and management from a technical perspective, including network, desktop, use policy, reimbursement, and secure access.

Laptops, Desktops, Monitors

Rent or buy laptops for a remote workforce. Currently have 4,000 laptops in stock and are actively purchasing more to support companies growing their remote workforce. Fast delivery nationwide. Call (877) 441-4967 or connect via https://meetingtomorrow.com/ contact-2/

Call (844) 202-5467 or connect via https://www.smartsourcerentals.com/ .

Laptop and computer rental products include Lenovo, HP, Dell, and Apple

2

WAVESTONE EMERGENCY KIT I 2020 © WAVESTONE

Components

Many components do come from China, but there are alternate providers that have some in stock as options for current projects.

All Evernex deployed spare parts depots are operational and continue to be available 24x7x365. One of the largest spare parts brokers globally, so no shortages expected.

Global multi-vendor hardware supplier

Get a quote from evernex.com .

Connectivity

/ All AT&T consumer home internet wireline customers as well as Fixed Wireless Internet, can use unlimited internet data. / Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50 per month).

https://www.att. com/help/covid-19/

Workforce Analytics

Sapience Analytics is providing special offers and an accelerated deployment plan of its latest SaaS-based business analytics solutions. Sapience Vue is its enterprise analytics solution driving operational efficiency through data-driven digital transformation. With companies being forced to transition their entire knowledge workforce into a work-from-home situation for extended periods, there are significant perils to their bottom line because of reduced productivity. With Sapience Vue, your organization will be enriched by automated analytics, powered by AI, machine learning, and an advanced BI engine, to enable a successful work-from-home program that creates transparency, increases productivity, and keeps employees engaged during this daunting time . Sapience Vue provides essential, automated visibility into your remote workforce — and it can be operational within days with minimum overhead.

Get data-driven visibility on the impact WFH has on productivity, efficiency, and employee engagement

3

RI SK MI T IGAT ION

/ Employees should be accessing your organization’s network and software-as-a-service resources they need via a virtual private network (VPN) — IPsec or SSTP. / Ensure that you have enough licenses to accommodate simultaneous connections. / Overcommunicate that confidential info should not be stored on non-sanctioned storage drives.

Secure Remote Access

Offering free full access to its Zero Trust Remote Access platform for new customers. The platform enables workers and third parties to remotely access on-premise, hybrid and multi-cloud applications, and servers without VPNs. For a limited time only.

Banyan Zero Trust Security Platform

BeyondTrust is offering 90 days free use of its Secure Remote Access Solutions. / Remote Support: Secure, reliable remote support to end-users and customers on or off your network. / Privileged Remote Access: Gives employees, vendors, and admins secure remote access to desktops and systems, without a VPN.

Full Remote Support and Privileged Remote Access Solution

This program is designed to help customers alleviate the concerns associated with licensing a surging number of new systems being deployed for use by remote workers. This program is particularly vital because these systems may only be needed for a short period of time. Details: / Enables rapid deployment of new systems without being hindered by your customer’s existing license count. / Extends existing product suite across corporate-owned devices by 10% or up to 10,000 systems (whichever is less). / Available to all current CrowdStrike customers during the program period.

Burst Licensing Program for remote users on corporate owned PCs

Free until May 16, 2020

4

WAVESTONE EMERGENCY KIT I 2020 © WAVESTONE

This home-use program provides organizations with an option to secure employees’ home Windows devices, leveraging CrowdStrike’s cloud-native Falcon platform and lightweight agent. Details: / Ensures your customer’s organizations have a low-cost option for securing employees’ home PCs without impacting performance. / Special program provides endpoint protection for up to 50,000 employee-owned Windows PCs. / Available to all current CrowdStrike customers during the program period. / After May 16, customers will have the option to continue using Falcon Prevent for Home Use to protect their employee’s personally owned devices. / Free External Vulnerability Scan: Identify unknown vulnerabilities in critical business systems that may have resulted from changes or additions to your network. / Free Phishing Awareness Campaign for up to 250 users: Many employees not accustomed to working remotely will be receiving seemingly real email requests looking to exploit your business. These attacks can be the root cause of ransomware and other problems that can shut down your company. / Free Firewall Monitoring and Management for 30 days: Help with firewall audits, rule reviews and changes while providing monitoring and management. / Free O365 Cybersecurity Monitoring for 30 days: Many businesses have adopted O365 as an important remote collaboration solution. Cybersecurity monitoring O365 can be a challenge for many businesses. Foresite will monitor the security for your O365 deployment ensuring you are off to a safe start. / Free Vulnerability Patch Management Assessment: Foresite can provide deep insight into critical missing patches, asset inventory, and software installed on your endpoints. Okta is offering Single Sign-On (SSO) and Multi-factor Authentication (MFA) for 5 apps for free for six months to Okta Identity Cloud enterprise clients. Details: / Reliable integration for SSO to your critical resources, with a full- featured federation engine and flexible access policy. / Access to over 6,500 pre-integrated apps. / Okta Verify (OTP) mobile authenticator for secure MFA. / SSO and MFA for VPN to enable secure remote access.

Falcon Prevent for Home Use for remote users on employee- owned PCs

Free until May 16, 2020

ProVision Managed Security Services Platform

Single Sign-On (SSO) and Multi-Factor Authentication (MFA)

5

2020 © WAVESTONE I WAVESTONE EMERGENCY KIT

/ For existing next-gen firewall (NGFW) customers, all of their NGFW support always-on, secure access with GlobalProtect. Customers can receive a Free GlobalProtect subscription trial for 90 days and those who need additional NGFW hardware capacity can contact us so we can help expedite hardware shipments. / For new Prisma Access customers, they are offering free, accelerated deployment and onboarding of remote users. / For existing Prisma Access customers who need to onboard additional capacity, they will cover unanticipated spikes at no additional cost for 90 days. SentinelOne’s cloud-based platform seamlessly scales, making it well suited to protect both businesses and employees rapidly transitioning to a work-from-home environment, whether they are using corporate or personal devices. SentinelOne will provide: / SentinelOne Core: AI-powered prevention, detection, and automated response in a single, autonomous lightweight agent; legacy antivirus replacement across Windows, Mac, and Linux operating systems with no connectivity or network dependency. / Deployment services: remote deployment assistance to ensure rapid installation and customized configuration. / SentinelOne is offering businesses as many licenses as they need — without limits. / Tenable.io customers can leverage elastic asset licensing at no additional cost to exceed your licensed asset count to deploy Nessus Agents across all endpoints, including remote workers’ personal machines. The elastic asset licensing enables overages without interruption to services or assessment. / For Tenable.sc customers, a Tenable.io instance will be made available for free with unlimited agent scanning capabilities. Speak to your Customer Success Manager (CSM) to enable this capability. / For Nessus Pro customers, a Tenable.io evaluation instance is available for free for 30 days with unlimited agent scanning capabilities. Request the free trial: https://www.tenable.com/ products/tenable-io . / Free twice weekly Office Hours sessions with principal engineers via Zoom to customers around the globe. These sessions will include tips on how to set up agent scanning, deployment best practices and a 30-minute Q&A session. View the schedule at https://www.tenable.com/webinars/tenable-office-hours .

GlobalProtect

SentinelOne Core

Available at no cost until May 16

All offers until April 30

6

WAVESTONE EMERGENCY KIT I 2020 © WAVESTONE

CR I S I S MANAGEMENT

ServiceNow announced a customer care plan to support its public and private sector customers in managing the COVID-19 pandemic. The apps are free to download but require server- side configuration services. Hexaware is offering customers complementary implementation to give enterprises and users one less thing to worry about in the midst of the current crisis. Customers on Hexaware’s H2O platform have already been enabled with the required configuration so users can use the apps immediately.

GET IN TOUCH WITH HEXAWARE >

In partnership with

Emergency Self Report App Enable employees to report illnesses and readiness to return, and initiate workflows to help managers respond.

Emergency Response Operations App Optimize staff and resources to support emergency response for public agencies and other organizations.

Emergency Outreach App Distribute information and confirm employee safety and location through email or a mobile app.

Emergency Exposure Management Identify and manage exposure risk when an employee is diagnosed with an illness.

7

2020 © WAVESTONE I WAVESTONE EMERGENCY KIT

CLOUD SOLUT IONS

Cloud services are imperative when on-site skills and capacity are limited. This isn’t a short-term fix—it’s a long-term mitigation strategy that ensures your burst capacity and remote support capability can be configured, operated, and managed in a lights-out fashion. Going all-in on the cloud isn’t required, but you can take a hybrid approach to supplement a legacy infrastructure.

Good for up to 1,000 devices.

/

Extension available if needed.

/

/ Commvault uses Azure so backup infrastructure and backup storage is free.

Metallic Endpoint Backup & Recovery

Free until Sept 1, 2020

/ Rackspace is setting aside $1 million in free OpenStack Public Cloud hosting resources over the next 6 months for organizations participating in COVID-19 relief efforts. / Current Rackspace customers can now add Microsoft Teams to their Office 365 account for free for six months. / VMware Cloud on AWS hosts, 30% off for on-demand subscription purchase for up to 12 months and 30% off for one-year subscription purchase. Business continuity solutions for VMware Cloud on AWS: https://pathfinder. vmware.com/path/vmcbc . / Extended Horizon and Workspace ONE free trials to 90 days and 100 users/devices. Monthly on-premise term SKUs for Horizon 7 and Workspace ONE to allow short- term capacity increases. Special pricing for Workspace One and Horizon licenses. / Free trial for up to 100 VMware SD-WAN Edge 510/Edge 510-LTE for 90 days with Horizon or VMC on AWS. / Free trial for up to 50 VMware SD-WAN Edge 510/Edge 510-LTE for up to 60 days.

Rackspace COVID-19 Response Solution Options

Hybrid Cloud Solutions

/

Virtual Desktops/ Device Management SD WAN Networking Solutions These trials include hosted VMware SD-WAN Orchestrator, hosted VMware SD-WAN Gateway, three hours of professional service for existing customers, or six hours for new customers

/

/

/

https://www.vmware.com/

Free trial offers until July 31, 2020

8

WAVESTONE EMERGENCY KIT I 2020 © WAVESTONE

VIRTUAL DESKTOP INFRASTRUCTURE

Virtual desktop infrastructure, or VDI, could be a rapid deployment option for a secure remote workforce.

VMware is expanding free trials of Horizon Universal License options, which include Horizon 7 on-premises, Horizon 7 on VMware Cloud on AWS, Horizon Cloud on Microsoft Azure, and Horizon Cloud on IBM Cloud. Until July 31, customers who register for a free trial will be entitled to try out the VMware service offering for up to 90 days and up to 100 users at no charge. Additionally, customers are entitled to use production data in the free trial. Trial is subject to the VMware Terms of Service, except as modified above.

Horizon Universal License Trial Extension – COVID-19

/ Existing Citrix Virtual Apps and Desktop (formerly known as XenApp and XenDesktop) customers will be extended special offers to quickly scale their current environment to a broader number of employees so they can be prepared to employ work- from-home and remote work programs as needed. / For organizations without the IT capacity or resources to deploy and manage virtual desktops on their own, Citrix is providing special offers to Citrix Managed Desktops—fully managed, turnkey desktop-as-a-service (DaaS) offering running on Microsoft Azure. For additional information on the program, contact your Citrix account manager or click here .

/ Citrix Business Continuity Assurance Program / Citrix Managed Desktops Business Continuity Program

/ If you have subscriptions to Office 365 or Azure, you can use Azure AD to configure secure SSO for your 10 most critical apps for free. A license for Microsoft 365 gives you full access to Azure AD. / For all customers, Microsoft also offers complimentary deployment assistance through its FastTrack program .

Azure Active Directory

9

2020 © WAVESTONE I WAVESTONE EMERGENCY KIT

COMMUNICATION & COLLABORATION

First and foremost is setting goals for the teams so that remote workers know what is expected. Inspect what you expect. This goes without saying, but you need to review the work, whether it is internal or external, be collaborative, keep meetings short and to the point, leverage video conferencing to ensure inclusivity. Information about key initiatives must be available for everyone at any time, which is the best way to ensure maximum productivity and ensure that everyone is on the same page. There are many tools to support this. Choose the one that works the best for you. Once you decide on the tool, allocate time to conduct training across the organization and treat the tool as your strategic asset.

Communication & Collaboration Offerings

An interactive platform that helps you create, lead, and track your meetings and training sessions. Beekast is free for a team of up to 20 people for 3 months. This offer is valid until May 20 for all new starter subscriptions. Effective immediately, the following additional features will be included in Webex’s free offering in all countries where it is available: / Unlimited usage (no time restrictions). / Supports up to 100 participants. / Offers toll dial-in (in addition to existing VoIP capabilities). / Additionally, through specific value added resellers, Cisco will be providing free 90-day licenses to businesses who are not a Webex customer today to help in this time of need. / Remote support software built for IT pros. Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop. No pre-installation required. You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited. / All plans now include subaccounts that let your customers work remotely. Using a subaccount that you create, your customers can login and control their own unattended PC. / These free subaccounts will remain available until WHO designates the conclusion of the pandemic. At that time, all plans will migrate to their usual plans, with no change in pricing. Existing customers have been upgraded to include subaccounts at no charge.

Teleworking Offer

Webex Meetings Webex Teams

Operating system: Android, iOS, Mac, Web Browser, Window Desktop

Free Subaccounts

10

WAVESTONE EMERGENCY KIT I 2020 © WAVESTONE

This is a rapid response app to help customers coordinate their own information sharing and team collaboration in response to evolving conditions in times of crisis. / Employees can report their work status (e.g., working from home) and make requests. This helps managers coordinate across their teams and helps central response teams track status across an organization. / Admins can use the app to push news, updates, and content specific to their organization, and can provide emergency contacts specific to different locations. / The app includes the ability to add RSS feeds of up-to-date information from reputable sources such as WHO, CDC, or a local authority. / Free six-month trial globally for a premium tier of Microsoft Teams, which offers features not available in the free plan. / On March 10, Microsoft rolled out an update of the free version of Teams that will lift restrictions on how many users can be part of a team and allow users to scheduled video calls and conferences. / Amazon is offering an annual subscription to Microsoft Office 365 Personal for just $48, down from the usual $70. Online collaborative whiteboarding platform. You can sign up for free anytime, and upgrade later — anywhere from $8 a month for a team of five to custom pricing for a team of more than 50. Great for building and developing ideas with distributed teams. Due to the COVID-19 emergency, the instantly available IT solution for home office is available to all organizations free of charge for 3 months (must be applied for via system house or reseller). This allows up to 5 users remote access to any application or desktop from any kind of infrastructure or office PC with any end user device via highly encrypted streaming. All healthcare providers, schools (K-12), and non-profit organizations who are new customers and impacted by COVID-19 get free access to RingCentral Office. This includes 100 participants per video meeting. Existing Office Essential and Standard customers can also benefit from the increased meeting participant limit. This site is here to help you most effectively use Zoom as we all navigate the coronavirus pandemic. It includes tips for remote workers, school work, virtual events, and telehealth.

Crisis Communication app by Microsoft Power Apps, Power Automate, Teams, and Sharepoint

Microsoft Teams/ Office 365 E1

Miro Plans

oneclick Basic Starter package

RingCentral Office

Covid-19 Support

11

2020 © WAVESTONE I WAVESTONE EMERGENCY KIT

Zoho Remotely is a suite of cloud applications that helps you communicate and collaborate with teams, keep track of work, and provide remote assistance to your customers anywhere in the world. 11 applications included: / Zoho ShowTime — Engagement and training tool / Zoho Writer — Collaborative word processor / Zoho Sheet — Collaborative spreadsheet application / Zoho Cliq — Instant messaging/chat platform / Zoho Show — Business presentation tool / Zoho Meeting — Video conferencing tool / Zoho Sprints — Agile project management software / Zoho Lens and Zoho Assist — Remote support software / Zoho WorkDrive — Document management tool / Zoho Projects — Comprehensive project management tool

Remotely

Available at no cost until July 1

12

ON-DEMAND WORKFORCE

Talent as a Service (TaaS) from Topcoder, a Wipro company, gives you access to a pre-qualified high-performing workforce of designers, developers, data scientists, and testers through crowdsourcing.

Visit topcoder.com/contact to get started.

H O W I T W O R K S

DETERMINE FTEs NEEDED

BUILD A TALENT POOL

ASSIGN WORK & MANAGE TALENT

Determine the number of full-time equivalent employees needed to supplement your team, get through backlog, or drive innovation – and the desired skill set.

TaaS hand-selects members based on skills, availability, or other criteria. Members are vetted through experience, not a static resume, and only top members are invited to join a talent pool

You assign work and manage the work that gets delivered. You interact directly with the talent team who work virtually to deliver your outputs.

PRODUCTIVITY AT HOME

Help your team work smarter and better with these explainer videos from Harvard Business Review .

How to Actually Work... When You’re Working from Home Because boundaries are fuzzy, you could either burn out or not get anything done

The Explainer: How to Collaborate Effectively if Your Team is Remote Clarity and consistency are key

13

2020 © WAVESTONE I WAVESTONE EMERGENCY KIT

REMOTE WORKING FREE COURSES

LinkedIn has 16 LinkedIn Learning courses available for free including tips on how to: / Stay productive. / Build relationships when you’re not face to face. / Use virtual meeting tools (Microsoft Teams, Skype, BlueJeans, Cisco Webex, and Zoom). / Balance family and work dynamics in a healthy way.

Check it out here .

14

We at Wavestone are committed to being by your side to overcome difficulties and find new paths. #weatherthestorm #ThePositiveWay Learn more at wavestone.us or give us a call at (610) 854-2700 to speak to our experts.

Contributors

Jeff Vail | CEO jeff.vail@wavestone.com

Jeff Romano | VP Consulting jeff.romano@wavestone.com David Endicott | Managing Director david.endicott@wavestone.com Craig MacGibbon | Managing Director craig.macgibbon@wavestone.com Doug Smith | Managing Director doug.smith@wavestone.com Keith Chappell | Practice Partner keith.chappell@wavestone.com John Webber | Practice Partner john.webber@wavestone.com Mike Abramovich | Principal mike.abramovich@wavestone.com Michael Montonen | Principal michael.montonen@wavestone.com Kerrye Wasserman | Principal kerrye.wasserman@wavestone.com Anthony Boldt | Principal anthony.boldt@wavestone.com

www.wavestone.com

In a world where knowing how to drive transformation is the key to success, Wavestone’s mission is to guide large companies and organizations in their most critical transformation projects, with the ambition of a positive outcome for all stakeholders. That’s what we call “ The Positive Way ”.

Wavestone brings together 3,000 employees across 8 countries. It is a leading independent player in the European consulting market. Wavestone is listed on Euronext Paris, and recognized as a Great Place To Work®.

2020 I © WAVESTONE

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

www.wavestone.us

Made with FlippingBook HTML5