GOAL 2: Improve the Space. OBJECTIVE 1: Create an inviting, welcoming space. • Incorporate more colors in the buildings. • Design cozy and comfortable reading spots and meeting areas. • Research study rooms and spaces. • Utilize informational and entertaining displays. OBJECTIVE 2: Construct an accessible outdoor space. • Organize reading and social areas. • Add more landscaping. • Direct people to our buildings with off-site signage. OBJECTIVE 3: Increase staff visibility and morale. • Greet and recognize patrons. • Research ways for staff to be more visible. • Host staff in-service days. • Participate in interdepartmental training. I always feel very MEASUREMENT: Perform surveys and focus groups. “
welcomed when I visit. The staff know my face and which children are mine. They have always been very friendly. They say hello, ask how my day was, tell me what my sons have been participating in. You all do a wonderful job being welcoming and warm.
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