Looking Inward: Staff Focus Groups We began our planning process by hosting small focus groups with all of our staff members. These focus groups featured questions surrounding how our staff hope to enhance library services and how they would like to see our community grow. A full report of staff responses can be found in Appendix A. Below are key themes that emerged from these focus groups: Staff members believe it’s of vital importance for patrons to easily find what they want and for staff to be helpful. Staff members desire for the library to enrich lives through knowledge and entertainment. Staff members would like to expand knowledge of the library and services/resources offered. They would also like to see more outreach for vulnerable populations like the homeless, including expanding our food pantry capabilities. Staff members envision increasing employee recognition, training, and cross-training. Creating a faster turn-around for putting new items on the shelves would prioritize patron satisfaction.
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