National survey results for 2022/23
Each year Housing Choices engages independent consultants to survey resident satisfaction with our services. This year, we moved to using a national survey provider across all states and added further questions into the survey to better inform our services, and while the response rate dropped slightly, it was still high at 35.2% Housing Choices consistently achieves results exceeding the industry benchmark of 75%, and this year was no exception with an overall satisfaction rate of 84%. The results of the survey are a critical part of our resident feedback framework that informs our business decisions from what services we provide, to how we interact with residents on a day-to-day basis. From the survey results, we identify where we can improve our service delivery, and develop action plans that are guided by our Resident Committees in each state. Housing Choices would like to thank all residents who took the time to respond to the survey and those residents who are part of local focus groups for making sure that we are transparent and responsive to our residents' views.
84%
83%
Resident satisfaction with Housing Choices upholding their rights and responsibilities with our services.
Overall resident satisfaction with our services.
88%
86%
Resident satisfaction with the suitability of their home.
Resident satisfaction with the safety of their home.
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