Organizations
Areas
3 Managing Systems
I. Systems vs. Hierarchies
A. Components of a System
B. Capabilities
C. Responsibility for Output
II. Managing Measurable Activities
A. Purpose
1. Stabilizing a System 2. Improving a Stable System
B. Common vs. Special Causes
III. Managing What Can’t Be Measured
3
Made with FlippingBook - professional solution for displaying marketing and sales documents online