LSE - Assistant Director, Facilities Management (Operations)

• Drive change within Estates operations team and create an environment where outstanding service delivery exceeds our customers ’ expectations. • Continually review operational structures that are sustainable and appropriate for the delivery of high-quality FM services throughout the school ’ s estate, including Halls of Residence. • Critically review all processes, systems, and methods of providing operational services, develop and implement improvements and performance targets. • To developing specifications and support the procurement of a wide range of outsourced contracts to ensure VFM and the delivery of an efficient effective range of services. • To lead and manage on an operational level all outsourced FM contracts. • Ensure that all staff are compliant with Health & Safety and other relevant legislation. • Working closely with Conferences & Events to provide the delivery of a high-quality FM service to support School events. • Support the Student Union in ensuring delivery of the appropriate levels of FM services in the Saw Swee Hock Student building. • Developing and regularly reporting on FM performance. Identifying any negative trends prioritising resources as necessary to address any issues identified. • Developing and maintaining a management rota within the FM section to ensure all out of hours FM services are appropriately covered, including participation in a School wide out-of hours support service. • To ensure visible quality monitoring systems have been implemented across the estate, report on performance to Director of Facilities and ensure that any remedial action required is acted upon. • Working closely with Capital Development section during the planning and design stages of minor capital and capital projects to ensure that designs take account of the efficient future provision of FM services. • Work with Capital Development to ensure that new / refurbished buildings seamlessly move into operational buildings within the university. • Any other duties as instructed by the Director of Facilities. Knowledge and experience • Management of large and complex FM teams, including budget and resource management • Management techniques for achieving process and quality improvements. • Working experience of current Health and Safety Legislation. • Experience of developing Business Continuity Plans. • Ability to deal efficiently and professionally with a wide

range of staff, students, and stakeholders, many at senior levels with the primary focus of delivering excellent customer service. • Working knowledge of MS Word, Outlook, and Excel. Analysis and research • To independently conduct surveys, external benchmarking, analysis, and research as part of the Facilities Management Team for the purpose of management information provision and effective service evaluation. • To identify methods of analysis or investigation ( qualitative or quantitative ) according to the type of data we have / need and objectives. • To prepare management information and statistical data together with analysis and interpretation and recommendations for service improvement. • Ability to identify and interpret trends based on analysis of quality control data. • To ensure that specific service information requirements such as asset registers, as laid out in contracts are provided, are accurate, and are maintained by the contractor to ensure that an up-to-date asset register is always maintained on individual services. Liaison and networking • Establishing and maintaining contacts and liaison is maintained between FM and all departments within the school to ensure all FM services are delivered appropriately. • Working with all members of the school community to ensure performance of FM services is appropriate and delivered to the agreed quality in a timely manner. To constantly monitor and where appropriate adjust service delivery models to achieve continuous improvements. • Participating and networking with other universities and relevant professional bodies / organisations to ensure policies and standards of ‘ best practice ’ are developed and applied in the delivery of services. • Continuously monitoring and evaluating the range of FM services whilst considering efficiency gains and improvements in service delivery. Note • The LSE has a progressive pay structure that rewards you with annual pay increases up to a certain level as you develop in the role. We also provide for further reward past this point, in the form of further pay increases based on continued exceptional performance. Flexibility • The role will be based on the LSE ’ s Aldwych campus and will require an on-site presence, although by agreement for specific tasks, some remote working may be permitted. To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above or to work hours out with the standard working week. Environmental Sustainability • The post holder is required to minimise environmental impact in the performance of the role, and actively contribute to the delivery of the LSE Environmental Policy.

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