SUNDAY, 21 JANUARY 2024
Maggie Marriott
Managing Director
Australia Post does not record the valid forms of ID used to collect parcels
Hi Margaret, Thank you for reaching out in regards to the parcel you were
expecting to receive under tracking number NND006745601000930304. I'm sorry to hear this was collected from the post office by someone else on 25/07/2023. My name is Michelle and we spoke on the phone before. Margaret, as per our phone conversation, we delivered to addresses not to a specific person. As such once a parcel is taken to the post office for collection anyone from that address can collect the parcel as long as the ID provided has the same address that is on the parcel. To collect a parcel you can show 1 valid form of photo ID, such as: Australian Driver License (physical or digital) Keypass or other Government-issued proof-of-age card Australian or international passport Digital iD Or 2 valid forms of ID without your photo, such as: Medicare card Credit card Bank statement Utility bill If you're collecting an item after a missed delivery, your ID will need to include the delivery address. If the item you’re collecting was addressed to a business (without a persons name), your ID only needs to prove your association with the business. Acceptable documents include a business card, business registration certificate, printout of a business email, or letter of authority on company letterhead. I hope that this information has helped and that you enjoy the rest of your day. If there is anything else that we can do for you, please do not hesitate to contact us again.Kind Regards, Michelle V Customer Services Australia Post Australia Post Apparently does not record the valid forms of ID used to collect parcels when a card is left at the address!
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