Augmentative and Alternative Communication (AAC) AAC refers to ways to communicate other than speech. This includes pointing, looking at things, or using tools such as: • A speech-generating device. Typing or choosing words, and the device “speaks” them aloud. • A letterboard. Pointing to letters to spell out the words. • A revoicer. Speaking words and someone or a tool says them again, more clearly, faster, or louder. • Writing. Communicating by writing or typing.
Some people rely on both formal and informal communication and decision-making assistance from family, friends, or support staff who know them well. Some individuals who have developmental disabilities, acquire a neurocognitive disorder, or have other cognitive disabilities may need support beyond traditional auxiliary aids and services. For instance, they may:
A person who is experiencing these challenges may still have the capacity to make, communicate, and effectuate decisions. Everyone has different levels of capacity based on the task before them or the circumstances. In other words, capacity can be task-specific, situational, and can change. Ensuring effective communication can help you interact more effectively with everyone, not just people with disabilities. Family members and loved ones who are under stress or feeling overwhelmed by decisions may have trouble processing information and would benefit from adjustments in your approach. See next page Tips for Ensuring Effective Communication and Interacting with People with
• Take longer to absorb information • Not respond in a timely manner
• Have difficulty understanding or remembering questions, abstract concepts, or instructions • Have difficulty with reading or writing • Have difficulty with problem-solving • Have a short attention span or be easily distracted • Find it difficult to maintain eye contact • Find it difficult to adapt to new situations, plan ahead, or solve problems • Find communication over the phone or on telehealth platforms difficult • Have difficulty expressing their needs • Be easily influenced by others and eager to please people
Disabilities
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