Personalized outpatient digital therapeutic for oncology management that delivers supportive content to patients and caregivers to empower them to take an active role in dependent and self-care.
Case Study
Oncology Outpatient Personal Concierge
PROGRAM AUDIENCE: Patients undergoing cancer treatment and their caregivers
PROGRAM DESCRIPTION:
Personalized outpatient digital therapeutic for oncology management that delivers supportive content to patients and caregivers to empower them to take an active role in dependent and self-care. The program enhances provider oversight by tracking patient-reported distress, monitoring oral oncolytic medication adherence, identifying
warning signs of potential adverse events, and helping to foster self-confidence for both patients and caregivers.
PROGRAM OBJECTIVES:
PROGRAM OUTCOMES:
h Provide a more personalized patient experience that increases adherence to treatment protocols and overall patient satisfaction
87% program retention rate
1,065 potential adverse events avoided through data collected and escalated in real-time to the care team from surveys. Top escalation issues: • 55% related to physical symptoms or treatment side effects • 13% depression • 11% extreme distress • 8% fatigue caused by anxiety • 5% sadness
h Enable the care coordination team to more consistently and cost effectively serve patients and their families both inside and outside of the physical hospital setting
Program Components:
“This program helped guide me through treatment, side effects, and when to call for additional help. It even saved my life because I reported a side effect that needed immediate attention.”
Care Communications: Upon enrollment, participants receive text messages that guide patients and caregivers with management of their oncology diagnosis. Some messages contain links to online resources with additional educational information in the form of interactive surveys, videos, and music tracks (see Care Companion). Topics include general oncology and symptom support, oral healthcare, lifestyle, mental health challenges, and caregiver support. Care Companion: This cloud-based learning management system (LMS) provides vetted educational content that is personalized by participants’ self- expressed priorities and interests, structured into easy-to-follow sections to promote independent education, learning, and self-care management. GoMo Chat: Much like a typical text conversation, GoMo (secure) Chat allows live messaging between participants and their care team, enabling in- the-moment, on demand conversations. Secure Data Collection and Reporting: Engagement and experience data is deidentified, analyzed, and reported back to providers for ongoing quality, clinical delivery and service improvement.
- Program Participant
gomohealth.com
info@gomohealth.com
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